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Black Friday 2016 Deal

YOGMAH53

I switched from T-Mobile and opened up a new account with 5 lines.

Exchanged 3 Samsung Galaxy S6 for new iphone 7.

Exchanged 2 old iphones for Moto Z.

I am getting credit on 2 iphones and 1 Moto Z.

I am not getting credit on 1 iphone and 1 Moto Z. (Boggles my mind how could anyone not understand this)

All phones were submitted and approved by Verizon & is in their records. Have visited Store several times and the Manager tells me that she has done all she can but Verizon is not giving me credit on those 2 lines. She said she had also called customer service several times and they do acknowledge it but somehow it is not transferred to my bill. I have called them earlier and have been told that it will reflect in the next billing cycle.

It has been almost a year now and hope someone could resolve this. Feel like going back to T-Mobile. Never had an issue. Need Help.

Thanks.

Comments

stef7

In your situation, I'd probably contact Ken Dixon:

Leadership | About Verizon

Verizon_Support

YOGMAH53, we are so sad to hear that you did not get all the promotional offers you should have gotten. We always want all our customers to get the best deal and value with us. We certainly do not want to lose a valuable customer like you.

We have send you a Private Message, we want to help look into getting this completely resolved for you. Please only respond to that message going forward.

StevenG_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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