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unable to setup verizon basic visual voicemail on unlocked moto g5 plus

After installing free Verizon visual voicemail, each time I attempt to open the app one of two messages occurs. "The device is unable to start the setup process. ...Visual Voice Mail needs a cellular network to work properly." or "Setting up Visual Voice Mail. Please wait..." The VVM app never completes the setup.

Comments

Ann154

The Verizon visual voicemail isn't compatible with the unbranded unlocked phones. You have to use the basic non-visual voicemail or a third party voicemail system.

drb1208

I purchased a second unlocked moto phone this weekend (g5s plus) and the visual voice mail app installed and works properly on that phone.

veryfrustrated0118

You will need to get help from Motorola since you did not buy the Verizon branded device.

drb1208

HERE'S HOW: 1st log into My Verizon, Products and apps, select your device, and add/enable free visual voicemail. Next, download/install VZW Visual Voicemail from the play store. Done. VZW Visual Voicemail is successfully installed and working.

Verizon_Support

drb1208, I can definitely understand your concern with not being able to use the visual voicemail feature on the first unlocked device you purchase. We are here to provide you the information you need regarding the visual voice mail feature. Ann154 is correct VZW visual voicemail is not supported on non Verizon phones.

JacobV_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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