I travel frequently outside of the United States. Sometimes I pay for a Verizion International Data package. In 2016 I was billed for more data than I thought I used, and more that the data manager app on my cell showed. I asked Verizion for a detailed schedule showing the date, time and amount of data used. I was disputing my bill, however, Verizion does not play fair. They refused to provide the information. I was forced to pay my bill even though it was in dispute. If I did not pay what they billed they would shut off my cell service.
Verizion claimed that the billing detail was "propriety information" and I needed to get a subpoena or court order before they would release that data. They claimed their "Technical Advisory Group" confirmed that my usage was correct. The refused to identify who was on the Technical Advisory Group, their qualifications, and the specific audit procedures used to confirm my data usage was correct.
I spoke with Latoya C in Verizion Wireless Executive Relations. I demanded the right to record our telephone conversations in view of the fact that they were recording our conversation. They refused to continue that call, but agreed to call back without recording the call. She called me back, and was not cooperative, refused to discuss the issue of proving the data usage, and I felt she was being disrespectful, so I ended the call, advising her I wanted no further contact with her, and I filed a small claims action.
Verizion Wireless did not send a representative to court June 22, 2017. After explaining my case and showing my records of data usage, I was awarded a default judgement In the amount of $283.49. Verizion wireless made no attempt to contact me after the judgement date. On August 1, 2017 I made a demand by email to be paid in cash, certified check or bank check. Verizion ignored my demand and credited my account for the balance due resulting in my account being overpaid. To correct this Verizion Wireless then reversed the last three months of credit card payments. I advised Verizion Wireless that this did not satisfy the judgement against them and if I did not receive cash, a certified check or bank check I was going to enforce collection agains them.
Verizion Wireless is acting in an open and notorious corrupt way, demanding payment and refusing to document the validity their charges. Verizion Wireless actions violate. their Code of Conduct (https://verizonwireless.alertline.com/clientInfo/714/CodeofConduct.pdf ).
Message was edited by: Verizon Moderator 2
