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My new device won't receive calls

gabemartinez29

Can't receive calls on my new phone when transferring number from another network

Comments

Ann154

Is the old carrier phone turned off and SIM card removed? It sounds like the port didn't complete fully. You should call customer service at 1-800-922-0204 from a landline or another phone and ask them to check on the port status.

Verizon_Support

We are happy to hear that you joined our family, Gabemartinez29. What is the make and model of your device? Did you receive a new SIM Card and place it into the device? What happens when you call *832 on the device?

JoshuaT_VZW

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Customer0118

Check www.vzw.com/port

You will put in your number and it will tell you what needs to be done to finish the process.

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