Hello. In September we bought a new IPhone and ended up upgrading it 2 days later for more memory. So, one phone was returned. Because both phones were activated, I received 2 activation charges on my October bill. I did not want to pay the bill until I contacted service. My bill was due October 17. I spoke to a rep on Nov 10th and asked him if he could remove one of the activation charges and waive my late fee. He agreed. I paid the bill in full on Nov 15. My December bill was $100 over what I normally pay, so after looking I saw that I was charged a $20 reconnect fee on each of the 5 lines. I did a chat with a rep and he said that they could not waive reconnection fees, but were willing to give a $60 credit. I explained to him that my service was never interrupted and I was confused as to why I had to pay those fees. I told him that I did not feel $60 was acceptable and that I would call and speak to someone. I called and was forwarded from customer service to a billing person and they said that the charges were valid and his “hands were tied”. I asked if I could at least get the $60 credit I was offered on the chat, so he transferred me back to customer service. I waited on hold for 40 min and finally hung up. I called again today and was told that my service was suspended on Nov 12. I explained that it was never interrupted and that I had spoken to someone on the nov 10 and paid my bill on nov 15. She told me there was nothing she could do after speaking with her supervisor. I asked if I could at least get the $60 credit and she took my number and said the supervisor would contact me, after they looked into it and if they credited my account. I am disappointed. I have been with Verizon over 15 years. I have referred people. I have 5 lines on my account and I am not delinquent in paying my bills. I do admit that I shouldn’t have waited so long to contact them, but when I spoke to the rep on Nov 10th, nothing was said about reconnect fees or even the possibility of my account being suspended.
