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lg ally restarts every 5 minutes after new software update

freddyman16

Ever since the software update on the Ally, the phone restarts every 5 min. or so. I took it to Verizon store and they didn't know of any issues with this. Talked to tech support. They didn't know how to fix. Now on second Ally and after update it is doing the same thing. Anybody else have this issue? Is there a fix? I did factory restart and now the phone wont run backup assistant. Says password is not valid. When you ask what the password is it tells you, but it wont accept it.

Comments

rbw1

My experience has been the same as yours- after the VZW update last week, my phone started to reboot randomly. I took it to a VZW store. The tech said that they had not heard of the issue, and after looking at it for about 10 mins, replaced the phone with a "certified pre-owned" one. Unfortunately, the new phone exhibits the exact same behavior. There are some threads on this issue at LG Ally Forums, an independent site, including one that I started, but no one seems to have an answer.

I've tried a number of steps to eliminate the restart on both phones- disabling sync, removing applications, changing push and poll settings for email, using a task manager to kill tasks- all with no effect on the problem. I don't use Backup Assistant, so I don't know if my phone would also have issues with it.

And my phone still shows the "50% time without cell signal" problem, which is a battery drain, but seems to be curable by placing the phone into airplane mode for a few minutes, and then taking it out of airplane mode.

These two issues- random restarts, and the cell signal problem (and its effect on battery life)- are overshadowing all of the other excellent features of the phone.

tortured

I have had my Ally for 30 days and have returned it and had it replaced 3 times. Each time, the new one does the same thing.

Sometimes it shuts off every 5 minutes and restarts all day however I have also gone an entire day with no re-boot.

It seems to help if you take off the battery and clean it and the phone connection for the battery. This is only a temporary improvement though. The techs at the store think I'm crazy at this point. They have not had anyone else complain so far but me.

They will not do any more exchanges for me nor will they let me have another phone since I mailed in the rebate, so I hope they find a fix as I am stuck with this on a brand new phone!!!!

wmayo

This is insane!! After update, my Ally now has a number of apps that totally flake - won't run. Looking at other forums, it looks like the update really messed up the phone. Even some well-written apps, like from Garmin, won't run!!

Meanwhile, cust. service guy tells me ... Verizon does not guarantee that your Ally (or any phone) will do anything other than make calls, take pics, and get messages. Otherwise, you aren't assured squat!!! Way to cripple the phone LG ... once word gets around, this will be a DEAD PHONE as far as future is concerned.

Verizon, or LG or somebody FIX THIS!!

wmayo

Ok, I was probably harsh. I just was a little angry when customer rep offered no solution but .... sorry you may just have to live with that kind of thing. We only promise you very basic functions.

When apps are reinstalled, it will hold ... until cold reboot. So, I'm good for a while. But this shouldn't stand. I do hope they look at this. Apparently this doesn't affect everyone, just those show use certain apps, but a LOT of apps are affected.

TB1812

I had the same problem. The only thing that fixed my was to delete the you mail app. now my problem is I can delete my any of my AOL emails, they keep coming back

wmayo

Tried the Master Reset thing - on the phone with Verizon leading me. It did not help the problem at all.

Phone call to LG just said go to local center, and get replacement. If that doesn't work (after a time or two), they'll have to have me get a different phone (model). LG can't make that call, I would think. That's a Verizon prerogative??

pstevenson2005

I think I've finally found the problem - and maybe a solution if the developers are agreeable. After emailing the developer of one of my apps that keeps disappearing after a restart (NameBuzz to be specific), he advised me that the problem is that the developers need to remove the copy protection from their apps. Good luck in getting them to do that. Only the one out of four that I contacted was agreeable to do it. Guess they don't want their apps to be used that badly.