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NBC Olympics Live Extra Sign In Problem

When signing up for live streaming of all events on NBCOlympics.com I get stopped at the second step, unable to get to the watch center.

NBCOlympics.com/live extra says, "With a cable, satellite or telco TV subscription that includes MSNBC and CNBC, you can access live streams of EVERY Olympic event."

I have Verizon Fios TV Essentials. I have both MSNBC and CNBC, you can see on Channel Lineup that I have both channels. Which means I should be able to access live streams of every olympic event on NBCOlympics.com

On the NBCOlympics.com/liveextra website I click the big red button that says, "CLICK HERE AND GET READY". I select Verizon from the list of cable providers. Then I sign in with my username and password and this is where I have a problem. Instead of taking me to step three it says, "To watch videos, you will need to subscribe to FiOS TV with NBCOLYMPICS." Then it says, "Order Online Now" with a link to MyVerizon Upgrade and Renewal Center.

I have also tried to sign up starting from the Verizon FiOS TV Online page and it says:

"NBC Olympics is available to FiOS TV Prime package subscribers

To continue, you will need to become a MSNBC and CNBC

subscriber. MSNBC and CNBC are available as part of the FiOS

TV Prime package. Click Continue to upgrade to this package."

It is telling me to get FiOS TV Prime because I need to be a MSNBC and CNBC subscriber. But I don't need to get the FiOS TV Prime package. I already have MSNBC and CNBC with my FiOS TV Essentials plan.

I think this is a problem in the Verizon system. I am promised the ability to live stream every Olympic event online at NBCOlympics.com but it won't let me sign up because Verizon says I need to be a FiOS TV Prime package subscriber to have MSNBC and CNBC when that's not true.

Please help, I want to see my friend compete in the Olympics. I won't be by my tv; I need to watch online, and I should be able to!

Comments

TT313

I have the same problem. My plan includes both cnbc and msnbc yet I can't access the app for live streaming. Please let me know what the answer to fix this is

doctorc769

Same problem here (I get the same errors on my iPhone and iPad too). Tech Support didn't have a clue 2 days ago. Tried again yesterday and they said it was a Billing issue (no I'm not late on my bill). Talked to Biling who said it was a Tech Support issue. Finally got Billing to talk to a supervisor... but no joy yet.

Better yet, the chat window reset at the end of the chat so I have nothing for my records and no copy of the case #. But that's OK, because My Support says I have no active issues anyways - I guess I just imagined the hour I spent trying to get somewhere on this yesterday.

Not sure if anything is getting fixed... looks like I'll have to turn to the dark side of the Internet to get some access.

SCPDC

Same issue but listening to games on BBC. It will have to do.

PJL

Works fine for me, both on the web site via IE on a PC and on an Android tablet via the app. I have the old Extreme HD package.

I am using my verizon.net credentials to logon, not my verizon.com credentials (which were consolidated to the .net credentials last year). Maybe this is the problem.

I found a post that discusses the two sets of credentials. Here is the text in the words of the poster.

It is possible to have a .com ID and a .NET ID. One lets you look at your bill (.com) and it is not linked to your .net which causes problems when accessing online tv content. That is where the activation comes in (http://activate.verizon.net), when you go through that (for me at least) I got a message that I had TWO id's it told me what the other ID was, and then it began linking them together. Once they were linked I was able to access all the online stuff.

tns

Looks like a very little progress. Note before they added the live stuff today the site was working, but now the signon linkage breaks. I do see Verizon at least in the signon list.

YES, it needs to be fixed. Soccer Olympic event have begun.

When I click on verizon on the NBColympic site i get

"NBC Olympics does not have access to your username, password, or any other information related to your TV provider subscription. Please contact your TV service provider if you need assistance. If your TV provider is not listed, check back soon to see if it’s been added." I never get a request to signon. I turned popup blocker off. Same with Firefox.

PJL

@tns wrote:
Looks like a very little progress. Note before they added the live stuff today the site was working, but now the signon linkage breaks. I do see Verizon at least in the signon list.
YES, it needs to be fixed. Soccer Olympic event have begun.

See my updated post on this -- maybe give it a try.

tns

@PJL wrote:
@tns wrote:
Looks like a very little progress. Note before they added the live stuff today the site was working, but now the signon linkage breaks. I do see Verizon at least in the signon list.
YES, it needs to be fixed. Soccer Olympic event have begun.

See my updated post on this -- maybe give it a try.

As I mentioned when I updated my post, I am not even prompted to enter an id and password.

get "NBC Olympics does not have access to your username, password, or any other information related to your TV provider subscription. Please contact your TV service provider if you need assistance. If your TV provider is not listed, check back soon to see if it’s been added. "

lwelborn

I tried your suggestion.

When I go to sign in the response I get is "Customer Record Not Found" even though I'm definitely entering the correct info.

lelahmarie1

Same problem, same messages. Very disappointing -- I've been trying for a few days now (just found this thread.) Nothing seems to work. I don't know why Verizon didn't anticipate the demand.

Puma2008

Thank you! This was my problem, and I am all set up now 🙂

lelahmarie1

Finally got on via IE -- haven't used that browser in a long time. I was trying with Firefox and Chrome, and neither worked for me.

Hubrisnxs

This is similiar to the HBO go issue, try following this gentleman's advice. Message 10 seems to have found a good way to get it fixed in a reasonable amount of time. report back please if it worked.

tns

Note mine seems to be a different case. Not prompted for id or password. After selecting VERIZON OR ANY OTHER PROVIDER I get

Been throught all the obvious, e.g popup blocker, Internet security, privacy setttings, and nothing seems to be working. I have a ticket open with NBColympics on this.

Note for what its worth I have no trouble with HBOGO, EPIX etc on my PC.

Hubrisnxs

did you try a diff browser.

DaftDev

Reactivating my account at http://activate.verizon.net/ did the trick for me. I did need my order number for the system to pick up my account though.

mbe1

Try clearing your cookies and cache, and make sure you are inputting your verizon ACCOUNT userid and password, which may be different from you email userid and password. I spent 111 minutes on the phone with Verizon this afternoon. When I hung up, they hadn't fixed my problem, couldn't login using my userid and (reset) password, but at least they finally understood they had a problem and had a team on it. After I hung up, I cleared my cookies and cache, tried it again and got in. Don't know if Verizon has fixed the problem or if it was the cookies and/or cache. Wish I had tried that before I got off the phone with them. Good luck.

smellyhead

Is anyone feeling generous enough to lend me their login? I'm stuck in australia with the worst possible streaming and the nbc olympics site seems to be my only decent option to get in there.

{edited for privacy} if you'd be happy to help out 🙂

Sootsnoot1

I seem to be having a slightly different problem than what I've seen described so far.

I'm using Fios. I've signed up successfully with an XP laptop and a Windows 7 laptop, and can view the streaming content on both just fine. So no problems with wrong account, activation, or that kind of thing. So I try to sign up with an XP desktop on the same LAN. I select the Verizon logo from the box full of providers as I did for the other two PCs. But then I never get the prompt to enter my username and password - I get to the same basic screen after selecting Verizon as I did on the other two, but instead of seeing the places to enter username and password over in the upper left of the large empty area on the right side of the screen, that area just stays blank - forever. I've tried Firefox, Chrome, and Internet Explorer. I've cleared cache, browsing history, and cookies. I've turned off pop-up blockers and disabled my firewall, but always get exactly the same behavior. BTW I use the same personal firewall on all three systems, and the other two that had no problem did not require turning it off (or any other steps, the process worked just fine first time).

Anybody have any ideas? I was thinking maybe there's a limit to the number of browsers you can enable for your account, but since I never even got prompted to enter my Verizon credentials, I don't see how that could be the problem!

tns

Sounds exctly like what mine did. Do you have the internet option checked to "Delete browsing history on exit". If so uncheck it