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Fios Netflix audio garbled

Using fios 1 set top box on both tvs. From server box there is no issue. Using satellite fios 1 set top box netflix is unwatchable. It loads. The video is fine But the audio is all garbled like some sort of compressed alien transmission. I have reset both boxes and the router. BTW I can use the tv's native Netflix app and it works fine. That's a hassle because then I need to use the Sony TV remote. Netflix works perfect on the main fios 1 set top.

Comments

ggrr8t1

I was hoping a Verizon rep would have an answer. 😔

[Deleted User]

Hello Gggrrr8t,

This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly though one of the methods available on our Support page.

Larmburton

No fix? Have same problem with one box using Fios mini. Sound is distorted.

clem21

Are the minis wired or wireless? If wireless can you try them wired? Have they updated to the 6.6 firmware? Have you tried resetting the Netflix app itself in the mini's settings?

ggrr8t1

No fix and I still have the issue.

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