Just got two e-mails saying POP and SMTP settings need to be changed to pop.verizon.net and smtp.verizon.net.
I'm paranoid so I looked under "Check Verizon Announcements" in My Verizon and there's nothing there about this.
Scam or legit?
Thanks!
@Boltsfan2029 wrote: Just got two e-mails saying POP and SMTP settings need to be changed to pop.verizon.net and smtp.verizon.net.I'm paranoid so I looked under "Check Verizon Announcements" in My Verizon and there's nothing there about this.Scam or legit?Thanks!
You really can't find it there? Gee, I just looked:
And yes, it is legitimate. I changed mine months ago, work fine, and faster.
__________________________________JustinFiOS TV, 25/25 Internet, and Digital Voice userQIP7232, QIP7100-P2, IMG 1.9.1Keller, TX 76248
Gee, I just looked also. And there is NOTHING under announcements. I am highly suspicious of the email I received today, March 14.
The announcement Justin references is from January - the email is from today.
I looked it up per the instructions in the email, and this announcement is dated 1/29/2013!
So my question to the Admin/Verizon is why are we only getting it via email NOW?
Justin, the notice you posted & highlighted is dated 1/29/2013.
Today, when I received the e-mails, is 3/14/2013. So, no, I *really* can't find it there.
@Tygrr wrote: I looked it up per the instructions in the email, and this announcement is dated 1/29/2013!So my question to the Admin/Verizon is why are we only getting it via email NOW?
Verizon rarely rolls out changes to anything all at once, they stage a rollout, or they announce changes in such a way that the changes are made by very few at a time so if there are issues they can see them without affecting the entire customer population.
You are asking for Verizon to respond to your question? Almost certainly isn't going to happen, this is a user-helping-user forum. And your question does not require someone from Verizon to respond anyway IMO, you could have searched here and found multiple threads on this topic telling you it is legitimate, or you could believe what I told you, or you could believe the (only) 1 1/2 month old announcement, or you could just continue obliviously on until one day your email didn't work and then you would complain about that.
I suggest you just make the changes and move on, you will be much happier.
Justin, is it really necessary to be so rude?
Just a reminder for everyone to be courteous to each other. 😉
lol@verizon changing the email settings,is this gonna help reduce spam? lol
I made this update on my iPod, and now when I go to check my e-mail, I get the following message: "Cannot Get Mail The mail server "pop.verizon.net" is not responding. Verify that you have entered the correct account info in Mail settings."
I was able to check my mail earlier today with no problem (before making the change). The only settings I changed were "pop.verizon.net" in place of "incoming.verizon.net" and "smtp.verizon.net" in place of "outgoing.verizon.net"
Please advise. Thank you.
Having same issue on my MacBook; spent 1 hr on chat with support. They agent wiped out my passwords so I could create new ones. Now the "new" password isn't working and I can't get into my email at all.
Obviously there are a lot of people confused, upset or hesitant about impementing this change; and, for a lot of people it isn't working. For this kind of change, Verizon should send out an email announcing a change and direct its customers to log into their MyVerizon account to view the details. That would eliminate the fear that it might be a malicious email. Also, with a lot of people having trouble with the change, Verizon should do more testing (assuming they did any testing) and delay the change if necessary.
The notice is there, yes it is 1 1/2 months old; what do you want Verizon to do, post a new message every day? That would be silly IMO. Just because the information in the notice is 1 1/2 months old, it says exactly what is said in the email you just received, why would you or anyone else not believe it? I just don't understand. And I explained why I think verizon stages changes like this, and why the emails/notifications roll out over time and not to everybody at once.
What else is there to say?
@troytyson wrote: I made this update on my iPod, and now when I go to check my e-mail, I get the following message: "Cannot Get Mail The mail server "pop.verizon.net" is not responding. Verify that you have entered the correct account info in Mail settings."I was able to check my mail earlier today with no problem (before making the change). The only settings I changed were "pop.verizon.net" in place of "incoming.verizon.net" and "smtp.verizon.net" in place of "outgoing.verizon.net"Please advise. Thank you.
I do not have an iPod (or any i.... anything ) so I cannot give you any specifics, but there are three changes needed on all devices using an email client, as described in the email and the notice on the webiste:
1) Change the server names
2) Change the ports
3) Change the SSL settings
It will not work if you do not do all three.
I too received the email to change the email settings. Good Doo-bee that I am, I did so. And the changes need to be done on ALL email programs including Apple. Eventually if the settings are not changed, your program will not work.
Now the Apple email program no longer can send emails out. After 2 hours of trying, I phoned Verizon. The agent was very nice, did everything he could, looked up all he could, outsourced to another. Still cannot send emails. Conclusion: it's a problem with Apple software. Contact Apple. I explained that I don't buy that excuse since it only happened after I made the changes. Still the agent insist, it's a software problem with Apple. The end. So now, in order to send email, I must go on line to the web-based email. And we all know what a joy - NOT - that program is to work with.
I need a genius, please.
My wife got the Verizon message on her iPhone about changing the POP settings.
However, Verizon didn't say where to change those POP settings. Or how.
As far as I know, POP settings may be on my television set or underneath the transmission of my automobile.
Help, please.
Many thanks in advance.
David
It's legitimate, but when I made the changes my email stopped working. So I went back to the old settings and everything works so what's going on
I have an iPhone with AT&T phone service but my email service is my home verizon.net.....service. I got the notice yesterday to change the server incoming and outgoing name and ports and SSL to ON... "on select mobile devices".. This is maybe my problem. I made the changes and now have zero email on my iPhone. My settings were already changed on my home email account which I have forgotten that I even did that and when.. The iPhone may not be one of the select mobile devices... anyone know the answer to that?
-Mitch "IzzBees"..
Pittsburgh/Whitehall boro
Hi All-
I'm sorry for all your frustrations! I can assure you that the email notification is legit. The emails started to be sent out on 1/29 (same date as the announcement Justin linked to), and they continue to be sent out in the near future.
I've reached out to the email team about some of the concerns raised here. They stated that in many cases, you'll need to completely shut down and restart your device for the changes to take effect. Please let me know if that still doesn't work and I'll get in touch with the proper team.
Thanks,
Heather
hey justin why don't you try the changes?
@lilhighway wrote: hey justin why don't you try the changes?
Huh? I am using the new servers, have been for weeks, with Windows Live Mail and Thunderbird. And before that, have been using the SSL definitions for maybe a year or so.
So again, huh?
Ok
We just got the email today my husband tried the changes on his computer he is using THunderbird for email and nothing it is not working at all we took it one step at a time all three steps and zippo we tried sending an email from our Gmail account on our cellphones 1 hour and no show. Something is amiss or missing in the instructions. Figure it out please and let us know
Thnak you
Sorry guys we went back tot he old settings and email worked as usual tried the new ones and nothing. Also you do not support Thunderbird in your automated help section what is the story with that? Maybe RCN is not so bad after all.
See what you can do about clearing up this issue please and get back to us.
Greetings, all,
I just got the e-mail today, and my first attempt at making the indicated changes also resulted in a no go when receiving incoming mail and sending outgoing mail. (I'm using Postbox as my mail app, which is a Thunderbird clone.) I finally figured out how to make it work.
For those using Thunderbird or one of its clones, you might want to try what I ended up doing:
1) Even though I changed the servers to pop.verizon.net and smtp.verizon.net within the program's account settings interface, I couldn't receive or send mail until I also manually edited settings in the prefs.js and mailsessionstore.js files (in the program's profile folder) to change all occurrences of "incoming.verizon.net" to "pop.verizon.net" (there were several such entries) and "outgoing.verizon.net" to "smtp.verizon.net". After doing this, the program requested my password for both of the new servers, and retained those between sessions. I then went into the program's "saved passwords" setting, and there were 4 entries, two for the old servers and two for the new ones. I simply deleted the passwords for the old servers, and everything has worked since.
2) Even with these changes, I was not able to connect to the servers unless both servers' authentication settings are set to "password" rather than "encrypted password" (the "connection security" settings found there must be set to "SSL/TLS"). These are found in the account settings.
Even though it's working now after this unnecessarily complicated process, it's a shame that this has turned into this confusing mess. I hope my experience will help those of you who use a Thunderbird-based mail client, and for others at least points you in a direction that ultimately gets you fixed up.
Good luck and best wishes!
Crashman
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