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DSL dropping every half hour or so...

Over the past two days I have been experiencing intermittent internet disconnects. I'll be browsing the internet when the disconnect happens. I then look to see that my DSL light is no longer on on my modem with the internet light shortly following (though sometimes it stays on while the DSL remains off.) Usually it'll kick back in after ~5-10 minutes. I've tried turning my modem on and off and all that stuff. I've never had this issue with this modem before and I'm pretty sure it's less than a year old. It's gotten to the point now where it'll happen maybe once or twice an hour, it's very random.

Any suggestions? I can offer up more info if necessary. The modem is a N150 Wireless Modem Router that I have connected to my desktop (so it is in fact hardwired, not wireless.) Thanks in advance!

Comments

witmer612

I've been having the same problem as described. Every half hour or so for the last two days. I'm on hold with Verizon at the present time waiting for a tech to answer my call. Have you found anything that has helped to resolve this issue ??? Good Luck....

chrono1975

I'm having this same problem as well, it started yesterday, everything was fine before yesterday.

stevem125

I am having a problem too. Have the Westell 327 modem. Had trouble about a month ago and they told me the modem is outdated and they would get me a newer one. It started working again and has been ok most of the time but has begun dropping off frequently.

Quarter28

I just want to add that the same thing has been happening to me too. My DSL connection would drop once every hour but it comes back up within 20 seconds or so. It's getting annoying. It started happening on Friday August 3rd.

icermike

Having same problems all weekend, started Friday morning, was totally down for several hours on Friday night (EDT). Any ideas on how to update the internal software myself, or do I have to call them and let them do it?

Lepouse

Same exact problem I'm having, and when you're trying to watch the Olympics online (because you can't see much on TV live #NBCfail) it makes the day awful. Any ideas?

Defiant1

I'm beyond angry. I've been told various things for days now. I have the same issue here in Pittsburgh, PA with it losing service every 20-30 minutes. First I'm told it's my modem, when I press them, they say they are experiencing problems on their end with their router and it would be fixed today by 11am. When it wasn't they said it's because I didn't reset my modem, which I did and wasn't told that I would then not be able to get on the internet AT ALL till i called them back and set it back up again. I do that and finally, am told, "this will fix it, you will have no more problems."

Wrong.

If this isn't fixed by tomorrow I'm switching to Comcast. Their communication is as horrible as their service.

EdM3

Same issues here. I was suspecting it could be an issue with an older (potentially out of date) modem. Saw a buddy yesterday with same issues. After reading all these I suspect issue is on their end and hopefully will be resolved soon.

chrono1975

Well, this is the third day this is happening to me now, and still not fixed, I play an MMO with some friends from work, and I can't when I'm getting disconnected every 30 minutes, I know how to fix it though, I'm going to walk on over to the comcast office near by on tuesday and sign up for thier high speed, its about 10x faster if not more than what I'm paying for now, and they seem to have better customer service after talking with them.

donavonx

I am having this problem as well. I have a Westell 7500

brnidegirl

Same here...what is going on? I was beginning to suspect that Verizon changed my plan on 8/1. I have Netflix, never a problem before, it is now. My connection was soooo slow last night that I couldn't even get onto the Verizon site,,,kept saying your internet connection has timed out! Please help!

Anthony_VZ

Sorry to hear about the disconnects that's happening. Now that its two days since the original post I was curious if its still happening. Also I have seen someone say its happening in Pittsburgh. Is everyone who is having this problem from Pittsburgh?

Quarter28

Yes, I also live in Pittsburgh, PA. As of today, I am still getting disconnected 1-2 times every hour, and the connection would come back in 20-30 sec. It started happening on Friday August 3rd. Hope this gets fixed soon.

Squirrel_Hill

I live in Pittsburgh, and I've been having this same problem since Friday, August 3. I have a Model 6100 DSL modem, and the green light that says "internet" shuts off several times each hour, and my connection no longer works

I turn off my modem, wait a few seconds, and then turn it back on, and that usually fixes it - eventually. But it takes a while to get connected again - and it's annoying when it happens while I'm doing something that requires a continuous connection.

I have had this same internet connection at this same address since 2007, and this is the first time that I have ever had this problem.

Obviously, since so many other people say they have this problem, and since they all started at the same time, the source of the problem is not at our end, but at Verizon's end.

Squirrel_Hill

I see that except for the one employee who posted, every single person in this thread created their account in just the last few days.

I would guess that for each person posting in this thread, there are probably thousands of others with the same problem, who have not posted in this thread. Perhaps the entire city of Pittsburgh is having this same problem.

stevem125

Not just Pittsburgh. I live just outside of Lancaster, Pa.

chrono1975

Definitely seems to be a PA thing, because I live in harrisburg PA, and its monday morning and its still happening.

beyondzero

This has been happening to me since Friday in Millersville, PA, outside of Lancaster. Level 1 support blamed my modem and claimed it was not impacting anyone else. However I swapped out my mode and twisted pair and it is still happening.

Now that a VZ employee is reading this, hopefully we will get help. Does VZ have an ITIL Change Management process? According to my syslog, this started at 8/3 right at 5AM - which looks suspiciously like the end of an overnight change window.

I have been flapping ever since at 25 minutes - sometimes only 5 minutes, others as long as 120 (rare):

root@gw:/var/log# grep pppd.*Connect\ time /var/log/messages.1
Aug  3 05:02:30 gw pppd[10374]: Connect time 10184.7 minutes.
Aug  3 05:12:09 gw pppd[27174]: Connect time 9.4 minutes.
Aug  3 05:40:43 gw pppd[27181]: Connect time 28.4 minutes.
Aug  3 06:04:33 gw pppd[27203]: Connect time 23.7 minutes.
Aug  3 06:33:41 gw pppd[27219]: Connect time 28.7 minutes.
Aug  3 07:06:15 gw pppd[27243]: Connect time 32.4 minutes.
Aug  3 08:35:03 gw pppd[27260]: Connect time 88.4 minutes.
Aug  3 09:03:17 gw pppd[27309]: Connect time 28.0 minutes.
Aug  3 09:33:05 gw pppd[27326]: Connect time 29.4 minutes.
Aug  3 09:59:04 gw pppd[27350]: Connect time 25.7 minutes.
Aug  3 10:29:12 gw pppd[27364]: Connect time 29.7 minutes.
Aug  3 10:57:45 gw pppd[27386]: Connect time 28.4 minutes.
Aug  3 11:33:59 gw pppd[27402]: Connect time 36.0 minutes.
Aug  3 11:36:32 gw pppd[27434]: Connect time 2.4 minutes.
Aug  3 11:59:41 gw pppd[27440]: Connect time 22.7 minutes.
Aug  3 12:02:59 gw pppd[27453]: Connect time 3.0 minutes.

it has been continuing like that ALL WEEKEND and continues even now Monday morning:

Aug  5 19:43:47 gw pppd[5242]: Connect time 25.4 minutes.
Aug  5 20:15:20 gw pppd[5270]: Connect time 30.7 minutes.
Aug  5 20:44:48 gw pppd[5293]: Connect time 29.0 minutes.
Aug  5 21:45:02 gw pppd[5325]: Connect time 59.4 minutes.
Aug  6 00:16:31 gw pppd[5372]: Connect time 151.1 minutes.
Aug  6 00:48:25 gw pppd[5491]: Connect time 31.0 minutes.
Aug  6 01:19:19 gw pppd[5523]: Connect time 30.0 minutes.
Aug  6 01:52:52 gw pppd[5559]: Connect time 32.7 minutes.
Aug  6 02:48:01 gw pppd[5592]: Connect time 54.7 minutes.
Aug  6 03:11:09 gw pppd[5627]: Connect time 22.7 minutes.
Aug  6 03:37:18 gw pppd[5640]: Connect time 25.7 minutes.
Aug  6 04:03:06 gw pppd[5664]: Connect time 25.4 minutes.
Aug  6 04:29:35 gw pppd[5691]: Connect time 25.4 minutes.
Aug  6 04:55:28 gw pppd[5721]: Connect time 25.0 minutes.
Aug  6 05:19:57 gw pppd[5828]: Connect time 24.0 minutes.
Aug  6 05:48:25 gw pppd[5845]: Connect time 28.0 minutes.
Aug  6 06:14:58 gw pppd[5889]: Connect time 25.7 minutes.

Please, let's get a Level 3 engineer on this problem.

esgdeck

Posting to update my situation (from my phone). I've now totally lost internet for the past two days. I'm from the Harrisburg area and I plan on calling Verizon today. Surprised to see how many people are having this issue.

mvogel83

I'm in Lancaster PA. Same problem. Started Friday. Thought was my old Verizon modem so bought a new NetGear. Same thing happens. Online for an hour, or two. Then the Internet light goes out on the modem. Back on in 5 or 10 minutes. I'm on hold with customer service. Tried to tell me it's my computer. They're getting a senior tech on it right now.

Comcast Xfinity is starting to look pretty good.

mvogel83

Update: just got off phone with tech. They acknowledged there is a problem in our area and are working on it.

witmer612

I am from the Harrisburg PA area and the problem still exits here even after calling VZ tech on Saturday.

They assisted in re-configuring the modem...Westell 6100G...which at most part I had service for a few hours Saturday evening. Sunday there was hardly any internet service at all and here it is Monday morning and we're back to the intermittent dopping every half hour.

Hoping this problem is resolved soon as I work from home and depend on the internet to connect to my employer's network.

witmer612

Good news MVogel83

Thanks for the update.

grinder71

Same thing here in Lebanon PA. Every 10 to 15 minutes I lose connection for about 5 minutes or so. Been doing this for about 4 days now and is REALLY getting old!

bullrust

We are in the eastern area of VA and it is happening several times a day here as well. The DSL just drops out at random times for about five-to-ten minutes. So frurstrating!

Crashman1

I'm in the north suburbs of Pittsburgh, and the same story as all of you since Friday evening. Saturday was bad, Sunday somewhat better, this morning dropping every 20-30 minutes, fairly solid this afternoon (only one drop). It does seem to be a bigger issue after (but not really during) a rainy period. Frustrating... up for a half hour, down for 5 or so minutes, and so on.

I have a repair call in, and they're supposed to be here sometime between 8 AM and 7 PM today. Currently 2:35, and nothing yet. This will be the 4th or 5th time in the past year or so that we have taken a stab at this. Let's hope that whatever time this is, it's the charm...

LJW

EDIT & UPDATE: Just got a call from a Verizon tech about 40 minutes ago. He alone has over 50 people with problems on his repair list, apparently most or all with the same problem, and he was waiting for a call-back from higher-ups in the tech support chain for further instructions on what may be going on and how to deal with it. FWIW, I have managed to hold sync without a drop for a little over 4 hours now...

smith6612

I sort of have a suspicion on what's going on here if people in a broad area are all of a sudden seeing problems. By any chance are any of you seeing speed decreases with a re-sync of the connection at all? Some logs from the modems for the connection would help give an insight into what's going on further.

beyondzero

My connection has been stable for the last 6 hours. *crossing fingers*

kGGG

I am from the reading area in P.A and my internet has the same problem. It's on for 3hours then later it shuts off for two hours, it is really unstable. Hopefully Verizon will solve this ASAP.

esgdeck

Just want to reiterate that after two days I am still COMPLETELY without internet. Pressed the reset on my modem two days ago and the internet has not come on since. Going on three days with no internet access, this is absurd.

Pandaha

Hi there, seems that this has been going on since the same time I've been being disconnected as well. Living in Pittsburgh, PA

Thursday August 2nd: Around 3:30 pm my internet light went off completely on modem, but net stayed fine after that

Friday August 3rd: Internet goes off after 10 minutes of being online, took 1 minute to reconnect, then goes out about another 20 times in the next 3-5 hours

Friday Night: Called Verizon tech support about the internet. Guy told me to turn the modem off and on. He then tested the lines in area and said they were fine. I mentioned about a verizon truck being down a few streets from my residence working on the poles, and seems there were more verizon trucks in the area, not sure why... but he said that there was nothing wrong on their end and my line was fine. He said the problem should be fixed now, of course I wasn't so sure about it since it was odd as I already turned off modem and back on, it's always tthe first thing I do when the net goes out. Net went out about 10 minutes after talking to him... called verizon again, and same thing happened. Third time was pretty interesting, the lady on the phone helped me bridge my modem to my router and such, something I've never even thought of the year i've had a router for... and she said if the problem persists, I probably have a bad modem. Problem persisted, new modem on it's way which is nice anyway, since it's like 4-5 years old.

Saturday/Sunday: Net continued to disconnect like it has been, nothing new here...

Monday: Checked out this Website and saw others having the problem. Seems it's an area problem which was never brought to my attention when on phone, maybe because they just found it out within the weekend....

[b]Since 4:30 PM eastern standard time I've been having a stable internet connection, no dsl light blinking and connection runs smooth[/b] - anybody else still having issues??

KH-OrnEsh1

Have you contacted Verizon regarding your issue?

@esgdeck wrote:
Just want to reiterate that after two days I am still COMPLETELY without internet. Pressed the reset on my modem two days ago and the internet has not come on since. Going on three days with no internet access, this is absurd.

Quarter28

Connection has been stable for 9+ hours. It seems like it's been fixed. Thanks.

MJavier76

as of 6:50 am, still having issues in Pittsburgh PA.

I got online without a problem for about 20 minutes before the DSL light on my modem dropped out.

after SEVERAL reboots, the light wouldn't stay lit. taking a break for a bit to see if it was just a hiccup on my line.

Crashman1

Out here in the north suburbs of Pittsburgh (McCandless), still up and connected after 26 hours. Don't think there were any drops during the night or this morning.

beyondzero

Still looking good in Lancaster, PA area. I think they fixed it:

Aug  7 05:58:47 gw pppd[6259]: No response to 3 echo-requests
Aug  7 05:58:47 gw pppd[6259]: Serial link appears to be disconnected.
Aug  7 05:58:47 gw pppd[6259]: Connect time 1035.5 minutes.
Aug  7 05:58:47 gw pppd[6259]: Sent 549523652 bytes, received 3359910876 bytes.
Aug  7 05:58:47 gw pppd[6259]: Connection terminated.
Aug  7 05:58:47 gw pppd[6259]: Exit.
Aug  7 05:58:53 gw pppd[7214]: pppd 2.4.4 started by root, uid 0
Aug  7 05:58:53 gw pppd[7214]: Using interface ppp0
Aug  7 05:58:53 gw pppd[7214]: Connect: ppp0 <--> /dev/pts/1
Aug  7 05:58:55 gw pppd[7214]: PAP authentication succeeded
Aug  7 05:58:55 gw pppd[7214]: local  IP address x.x.x.x.
Aug  7 05:58:55 gw pppd[7214]: remote IP address 10.12.10.1

Just that one drop yesterday ~6AM and rock solid for last 34 hours. Would love to hear from Verizon what the root cause was...

plus how we could get L1 to recognize an issue like this when we call.

hadenuff

Here in southern Somerset County we are still having issues. Also having issues with landline, checked at the NID and no dial tone there but Verizon's wonderful customer service bot's claim the issue is with the wiring inside my house. I don't know how VZ manages to keep customers with this awful customer service. You have to jump through hoops just to manage to talk to an actual person, and then that person will only be from the USA and speak clear and understandable English if you have done some kind of good deed that day and fate decides to smile on upon you!!

MJavier76

I was on several times during the day and thankfully, the DSL connection was stable. A bit slower at times, but I'll take slow over disconnected anytime. Pittsburgh, PA...

esgdeck

Called Verizon yesterday and was told there was a service outage in my area. Said it would be resolved in roughly 48 hours. Here's to hoping.

smith6612

@hadenuff wrote:
Here in southern Somerset County we are still having issues. Also having issues with landline, checked at the NID and no dial tone there but Verizon's wonderful customer service bot's claim the issue is with the wiring inside my house. I don't know how VZ manages to keep customers with this awful customer service. You have to jump through hoops just to manage to talk to an actual person, and then that person will only be from the USA and speak clear and understandable English if you have done some kind of good deed that day and fate decides to smile on upon you!!

Have you checked for dial tone at your NID? If it's there then Verizon's right. If not, Verizon's wrong and they have to send someone out to fix it. You should get that fixed as DSL will be affected by a line experiencing a dial tone issue.

beyondzero

@Smith6612 wrote:
@hadenuff wrote:
Here in southern Somerset County we are still having issues. Also having issues with landline, checked at the NID and no dial tone there but Verizon's wonderful customer service bot's claim the issue is with the wiring inside my house. I don't know how VZ manages to keep customers with this awful customer service. You have to jump through hoops just to manage to talk to an actual person, and then that person will only be from the USA and speak clear and understandable English if you have done some kind of good deed that day and fate decides to smile on upon you!!
Have you checked for dial tone at your NID? If it's there then Verizon's right. If not, Verizon's wrong and they have to send someone out to fix it. You should get that fixed as DSL will be affected by a line experiencing a dial tone issue.

Indeed - that was the situation when the storm killed my line on July 7th. I had no dial tone at the NID but verizon said the line test worked fine. As it turns out, the problem was the cable from the pole to my house. Verizon's line test only goes to the pole - not your NID. They will tell you there will probably be a charge, but if it is the cable from the pole or your NID itself (it has a fuse that can blow) there will not be a charge.

SoCalMtn

Here in So Cal, mountains above Palm Springs, I have had the same problem in August off and on.

I don't trust Verizon stating the line is okay. I mean their computers said I didn't have a phone line, yet when they connected service, I had a phone! The technician did find a problem in the line when I connected DSL in June, corrected the wire and I had the fastest speed on the hill -10bps.

But this recent intermittant problem drives me crazy. Usually during the heat of the day, it will power off every 10 minutes. Some summer vacation when my son's game gets disconnected.

Finally, the many times I've called Verizon, it cycled down when they tested the line and they said there is an outage. So it is worth the pain of hitting 1 for service problem, 1 for DSL, listening to the message on turning off your modem to reconnect.

My point is why turn off the modem if it turns on again by itself for 10 minutes. It has NO problem re-connecting. Very irritating DSL doesn't have an "outage" message like phone. Pathetic they don't know who is affected by their outages. Maybe the phone programmers need to work in DSL to get it up to par.

esgdeck

Well the date has passed and still no internet; guess I'll call again tmrw.

Ridiculous.

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