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June 28 and 29 Email Outage and send/receive issues

Starting about 4:00 PM EDT I started getting errors when I tried to get emails from the verizon server. The outgoing emails seem to be getting through and I can receive emails on my other account. The error message says:

Server mail.verizon.net protocol POP3 Server Response -ERR [SYS/TMP] Service temporarily unavailable, Port 110, Secure (SSL): No, Server Error 0x800CCC90, Error Number 0x800CCC92.

When the request times out there is an error message requesting username and password, but entering them does not help. The popup message to repair email goes into Verizon In-Home Agent which is less than useless because it reports that it cannot obtain an internet connection and asks about resetting the wireless router. That's when it works at all. Sometimes the application just hangs up and I have to close the window.

If this IS a temporary interruption I wish there would be a web page where status could be seen and updated when service is restored.

Comments

CapsFan43

I am having the same issue. I just switched to FiOS on Friday, so I thought that it was just me having issues accessing my email at work, since I'd never done it before. If you figure out what is going on, please post!

bfritz

I'm also having the same problem. My outlook is now asking for a password and my existing password to SMTP or POP3 is not working.

XuhQshinR

Welcome to Verizon Live Chat. You have selected to chat about:

Subject: Can't Send/Rcv Email
Question: Are the email servers down?

Myself and several others can not receive email today.

19:59:35 A Verizon Service Representative will be with you shortly. Thank you.
20:00:10 Agent Ahmad has joined.
20:00:10 Ahmad : Chat ID for this session is**************

Ahmad: Thank you for contacting Verizon DSL Technical Support. My name is Jamil and I am the technical support analyst assigned to help you. Please stay online for a few moments while I review the information generated by your trouble ticket.

Ahmad: I really apologize for this inconvenience caused to you. However, we have checked and found that there is an issue with Verizon server, and hence you are not able to access the Verizon mails, Smiley Sad

We have put this issue on high priority and our Engineers are working on it. We are hoping that it would be resolved soon.

Your kind cooperation is needed.

HenryTheJ

i lost E-mail this afternoon. I called and after much interacting with the Robot System, I heard that Verizon was experiencing problems. Is there a way to check out E-mail system status on-line?

WrestlingTerp

Same problem. Lost e-mail around 5:00 pm and can't get webmail either.

jfkbike

Me too. Wants password which results in another request. Servers appear to be out.

timudel

This is the 2nd time this has happened in like 2-months. Come on Verizon, we pay good money for your services.....get some servers that can handle the workload!

PaulAndMuttley

I finally was able to get so far as to recive a message back from Verizon Central when I attempted to log on:

Maintenance Announcement

We are currently working to enhance the performance of Verizon Central. Thank you for your patience

while we are making these updates.

We apologize for the inconvenience; Please check back later.

"That's all she wrote!"

Ladybard

Still down for anyone else? I was able to pull e-mail down via iPhone up until about 4:30 p.m. Nothing since.

cnr2

Still down here, Tampa Bay Florida. Would like better info on web site as to what is going on...

vantilian

I'm not able to connect to the Verizon SMTP server: outgoing.verizon.net this evening . I can't send out any emails. Anyone else have this issue? Thanks.

prisaz

SMTP Down in Washington, D.C. / Maryland!! Not good. First time in 5 years.. No sendmail workign and it is spotty and very much intermittant.

stinger

This is pis poor customer service. Email down in the middle of the day with no warning, no nuthin. And no system status page to go to on this **bleep** website to find out what the story is. Really poor. Cablevision puts this to shame.

hurnik

Yes, same here. Cannot even login to the webmail at Verizon either.

RRpilot

Note from support chat session.

Shivani: I regret to inform you that there is some temporary maintainence going on for Verizon Central. I would like to inform you that there is an outage on the Verizon server due to which you will be unable to access folders and emails on Verizon, Engineers are aware of the issue and are working toward resolution and the issue will be taken care of as soon as possible. We highly anticipate and appreciate your kind cooperation in this regard.
Shivani: It will get fixed with in 2-3 hours.

annie929

I'm near NYC - got same maintenance notice since 4:30 -- now almost 9 pm here. Very frustrating -- have many messages I know need answering for a soccer club I work for

bridgenut

Me three - password request (which shouldn't come up, anyhow) is caught in a loop. If you try to reach customer service by phone, it hangs up on you at the end... nice service

annie929

Two to three hours from when? It has been out since 4:30 EST - it is now 8:50 pm EST.

ammobeav

This is awesome. Thats what I get for sending work home and ol reliable breaks on me. Darnit.

bridgenut

PS - I'm in Dover, DE ..... I guess it is comforting to know there are others with the same problem. I wasted a half hour checking my email server settings...

lasagna

Same thing happened to the forums login as well if you used the integrated verizon.net signin all around 4pm. Since all of these userids tie to the same authentication infrastructure, I suspect they took some kind of major hit to their authentication server (although that should certainly be a redundent part of the their infrastructure).

Forums is up and running again obviously and so is the My Verizon stuff ... so I've got imagine that email can't be far behind, but depending on what they had to do to get around whatever the problem was, it could be a configuration update that they need to make in the backend somewhere.

prisaz

verizon.net is not operating. Webmail is functioning but it looks as though all other mail services are not operating.

If you would like to check your Email or send Email during this outage, please do so from here.

http://webmail.verizon.net/signin/

Would be nice for Verizon to post this message here, but there is a link if you go to the verizon.net web page.

bingotheclown

E-mail is Dead DEad Dead.

Scince around 4pm also. 9:00pm now and still nothing.

im in park ridge and am using residential FIOS.

i also have had the same e-mail account setup on my iphone and am getting the "cant get e-mail" mesasage from that.

of course i never touch my passwords in these situations, used to happpen to me all the time with optimum.

hope this outage dosent continue too long. im waiting on emails. oddly i was able to log into here with the same username and password.

matchpenalty

I can get my email for secondary email accounts, but not for the primary. I can log in, but cannot access any email services. Similar happens when connecting via my iphone. There is an issue with primary accounts. There is some system maintenance apparently going on, but it seems strange to affect main/subaccounts this way.

I have been on hold for tech support for 20 mins without a wait time message or a single hint of customer service assistance.

salrusso

Disgraceful how hard Verizon makes it to figure out that the proboem is with them and not on our end. They hide the bad news from potential customers. paying a ton for Fios, at least when it crashes they should tell us....maybe through Comcast or something that works!

cnr2

Web Mail not working in Florida

jpf33

Web mail not working now either...

matchpenalty

I am trying to reach them. Approaching 30 min on hold. It appears that mail is working for SUBACCOUNT, but not primary accounts.

matchpenalty

UPDATE: I finally got a CSR, who seemed to not have a clue. I asked on expected resolution for the SYSTEMWIDE (he said it) problem and he would only say withing 48 hours. That is 'our standard response' was the comment. Now that is a bit ridiculous.

hvytrucker

Does anyone know how long this will be going on?

matchpenalty

I have a little more detail, but not much. I can access subaccounts, but not a main account. This is evidently as systemwide issue now. It took 30 min or so to get through to get a standard ' it should be fixed within 48 hours'. I tried to give detail on what I found, but it seemed to go in a 'circular file'.

This goes for webmail or via a mobile device as well as via outlook. Seems like there is a significant issue that warrants a posting on their main page, but I haven't seen it.;

ammobeav

Dover, DE here too. This sux.

matchpenalty

They should be posting what is going on online, but there is nothing I can find. And when you get a tech, they don;t seem to want what might be helpful information and say they expect it to be resolved withing 48 hrs. When I said that seems a bit ridiculous, the response is 'that is what our timeframe is for any issue" from the tech

spfrank

I think jmcohen23's tag line says it all for Verizon these days;

> You've got to be very careful if you don't know where you're going, because you might not get there. --Yogi Berra

I have not been able to find anyone at Verizon residential phone or Internet, nor Verizon Wireless, that has had a clue about anything. I've been having various issues across the board for too too long now.

Apparently Verizon keeps their employees just as much in the dark as their customers.

I'm in NJ, and have not been able to access webmail at all since around 4 or 4:30 p.m. EDT. Of course, I've had other complaints about not being able to access the "new email" at all since it was apparently rolled out a couple of weeks ago. I can't even get the old "rich interface," and the basic interface is nearly useless. For example, you can't forward an HTML email, at least not retaining the formatting.

Ugh. I'm seriously looking at all other options for all my Internet and telecom needs.

XuhQshinR

Ok...It's fixed now...email away! Smiley Happy

lasagna

Forums did the same thing when they came back on line ... starting prompting for user information, but didn't recognize the valid credential. A half hour or so later it finally started recognizing the user info.

spfrank

Sorry, XuhQshinR. It is NOT "fixed now" for me and I suspect many, many others, given the flurry of posts that continue to pour into this forum!

flymaac

Verizon e-mail has been INOP in Southern California for hours and hours. Glad it's not just me!!

KayBeeinNeedham

Website offers no info on outage. Had to log onto Forums to find out about it. And that's after spending 1 hour on hold. Thanks a lot, Verizon!

DickMoran

My e-mail just came back up. 9:41 PM in Maryland.

JGordon24

Figured I'd chime in as well from Tampa, FL. Haven't had email access for hours.

Good thing people don't run businesses through Verizon email services. That'd be quite terrible to not be able to reach anyone or be reached... (sigh)

IchthusAg

Still out here in North Texas!

ilovemaui1

Appears to be a nationwide issue. No email in Oregon. Smiley Mad

sheshechic

Still out in VA. It's driving me up a wall since I have more than one email account and use Outlook. The dang Outlook popup requesting password is driving me crazy. AND I do use these emails for business.

During the past half hour I've sent out test messages. I also logged into 2 of my email accounts (out of 4) those two accounts are now allowing the test message through but instead of one it's now 2-6 messages.

bingotheclown

/just finally recieved a email here in NJ at 9:53pm

lets hope it continues

modig8

Still out in Boston. Been out since late afternoon, and it's now nearly 10pm.

just got off the phone with a rep; i asked for an ETA, she said that originally they were told that it'd be fixed by 9pm eastern time. That timeframe was obviously passed. Then she offered that they were just told that it could be anytime within the next 24 hrs. wHAT?!? 24 hrs!!!??? I asked about getting reimbursed for this downtime. She said to contact Billing tomorrow, once email is back up and running!

travellerva

I guess this is the kind of thing we'll experience when there's a real cyberattack. We'll have to relearn using the telephone and the USPS mail. That way we can read books and appreciate the scenery while waiting for a piece of mail.

Now down for nearly 6 hours here on the Right Coast...

Liviaangel

Just west of Boston and we are still out! It's enough already!

neomatsu

I am here in manchester, NH for work and its approximately 1000PM EST, since I got to the hotel at around 630pm havent been able get verizon mail with outlook, continually asking for UN/PASSWORD. I can finally get into MY Verizon but when it comes to email there, nothing at all!!! for a while there was getting apache server errors, so they must have made a code roll or else someone changed something or.............................................who knows, I just know I cant get email!!!!

bridgenut

My email (incoming) just started working again - outgoing is still down. Dover DE

Liviaangel

Hooray!! 10:08pm and just got service back.

tech-retired

Besides email I think that their secure severs are also down. Any Verizon URL beginning with HTTPS is unreachable also.

bingotheclown

Got my incoming still workin now since around 10:00pm but no outgoing email.

this sucks

cnr2

Still down in florida

kimapreston

Looks like some emails are coming through, but who knows if were gettting all of them

spfrank

Still out in NJ, except now instead of not being able to resolve the URL, I'm getting the following message at http://webmail.verizon.com/signin/MyVzAuthorize?source=myvz&action=email:

HTTP Server Error 503

No available server to handle this request

cnr2

I have had it with verizon... I am going shopping for a new provider!

Next_train_out

North West Maryland: No e-mail for 6+ hours. Looking at Verizon's web pages, I don't think they are aware of it yet. Somebody better tell them. Smiley Very Happy

kojo

whats happens to the emails that were sent during the outage? will they get pushed through?

lasagna

This just in ... it's all BP's fault.

They estimate they'll be able to build a relief server in about 2 to 3 months. Smiley Surprised

Be on the lookout for random email's washing up on your internet connection.

Sorry ... couldn't resist. This is definitely an "egg on face" event for Verizon.

kojo

this is bull. i have work to get done and have not received a single email for hours

Friendlygorgon

I came to this forum because I could not find info about this anywhere else. Why does Verizon Central have a homepage with no indication of a problem? How hard is that????????? Smiley Mad

shayne_s

I was able to get someone a chat say that several systems are down and they are working on it. This is pretty sad. I've been with FIOS for less than 3 months and have already had email go down twice. Email has been down today for over half the day. People could be missing job interviews, etc. This is bad customer service, there should be a notice on the website or somewhere that states something is going on.

If this continues for over 24 hours, I would expect some sort of compensation.

Samuraiartguy

Well, 10:44 in Rockland County, NY, and nuthun'

Some of the web services are back, but was completely dead at 6P, now webmail, live help, customer service, verizon central.

I finally got to the Support page and the System Status module.... got this at 10:50 EDT:

Mail Status:

Check this page for information on recent conditions that might impact the delivery of your e-mail.

Current Status:

Nothing to report.

Status History:

Nothing to report

Well that's just frakin' BRILLIANT... Either the brainz at Verizon are being real {word filter avoidance} about this thing, or something WAY bad has gone down. But not acknolweging that there even is a problem at any level unless you break through to a statlingly uninformed Customer Service, does NOT fill me with confidence.

And I am a self-emplowed graphic and web designer, and being cut off from my entire customer vendor and client base HURTS! We're still down here, but a lame peek at webmail revealed NOTHING. Which is disturbing as I set my client to leave about a months worth of messages on the mail server I can access my mail remotely when I am out of the office...

Previous glitches, maintanence and other mild outages have been much more quickly and professionally handled. Which is why I suspect major tech chaos behind the scenes....

banzai...

gallaher533

Yes, this is bull! I'm on a business trip that is going to be greatly inconvenienced because of this outage. Like others, I was told on the phone it could be out for 48 hours, "but maybe sooner .... keep checking back."

WHY CAN'T VERIZON POST SOME INFORMATION???

I have a very, very, VERY strong suspicion that this is related to the transfer of e-mail services to Frontier. How could it not be, when they have been sending messages telling us that our e-mail will be switching over to Frontier's servers.

I'll be looking for the news on CNN --- great advertising for Verizon?! Just like all the great advertising BP has been getting...

misterbill99

Still down for me in NY. This really sucks.

misterbill99

@gallaher533 wrote:
I have a very, very, VERY strong suspicion that this is related to the transfer of e-mail services to Frontier. How could it not be, when they have been sending messages telling us that our e-mail will be switching over to Frontier's servers.
Except that it's affecting many of us who are not involved in the Frontier switch.

film111

Heavy rainstorm earlier in the North NJ/NYC area. Perhaps that had something to do with it?

pencil59

Same in Washington State. Email has been unavailable all day. We are suppose to transition to Horizon on July 1st. Horizon is up and running, but my Verizon email has not been transitioned over. Told they cannot migrate earlier because all the servers are down. They also cannot/will not provide an ETA for when the servers will be restored.

Horizon email is up and running, but recognizes the transition date is to early. It kicks the user back to the web version for email. Verizon's website allows user entry for the new consolidated logon (billing and user now combined.). Whenone attempts to open the screen, however, it creates one of two errors:

1. The screen times out, and shows it cannot load.

2. The screen displays a complete screen dump of java script.

Argh....

Every company in America expects people to use email, go green for billings, and yet.......We cannot rely on technology to remain stable.

An ETA would be very helpful.

kimapreston

it seems to be trickling in, even some from when the outage was, hopefully not too much lost.

JGordon24

Finally starting to get some emails to trickle in. Nothing from after 9:00pm (Eastern) though.

Samuraiartguy

Just an update, service was restored in Nanuet NY at 11:00 PM

Still no official acknowledgement from Verizon. Tacky, guys.

Thank you for contacting our customer support team at the Verizon
eCenter. An account associate is reviewing your inquiry. Our goal is to
respond within one business day, but due to increased e-mail volume,
response times can vary. Please keep the subject line unchanged if you
wish to reply to this email.

Okaaayyyyyy.....

Mind you, my son playing HALO online on the xBox suffered not a pip...

Honestbroker7

I had the same problem and I asked the virtual representative for help. I was instructed to use the Verizon Agent program and I did. That program told me I needed to update Verizon software and asked me I wanted to do that. I said yes and it updated the Verizon software on my machine, whatever it was. After doing so, my Verizon webmail worked just fine at around 10:45PM on June 28, 2010.

rbhoel in Tampa, FL Smiley Happy

gallaher533

I'm sure updating your software was purely a coincidence. Mine just started working a few minutes ago (10:20 CST), and I didn't change anything on my end.

I wrote earlier that I suspect this problem was caused by the swich over to Frontier. Several people have commented that they have had problems, and are not in the geographical area to be switched. My comment still stands! Both Verizon and Frontier are obviously just a few days away from making MAJOR changes in their servers. Whether you are going to Frontier or not, I still bet you suffered (along with the rest of us) from some engineers pushing the wrong button(s) along the way.

I hope the e-mail keeps working............................................. Smiley Indifferent

travellerva

Finally back online with both webmail and POP Apple Mail - 11:20pm EDT. Initially, no incoming mail from 4:47 pm though 9:04pm, but the 'missing' emails are trickling in slowly.

misterbill99

I still can't even connect to the server. Well, I can login to Netmail but then I get "We were unable to perform your request. Please try again.". When I try to use my mail reader, it gets Services Temporarily Unavailable from the server.
@Samuraiartguy wrote:
Just an update, service was restored in Nanuet NY at 11:00 PM
Still no official acknowledgement from Verizon. Tacky, guys.
Thank you for contacting our customer support team at the Verizon
eCenter. An account associate is reviewing your inquiry. Our goal is to
respond within one business day, but due to increased e-mail volume,
response times can vary. Please keep the subject line unchanged if you
wish to reply to this email.
Okaaayyyyyy.....
Mind you, my son playing HALO online on the xBox suffered not a pip...

cnr2

11:40 EDT, back up in Florida. So did I loose all emails while down?

misterbill99

I just got a really strange error when trying to connect using my mail program: Mailbox is on a different server.

misterbill99

I'm finally back.

PaulAndMuttley

I seem to be getting email again starting at about 10 PM EDT, which is a total downtime of 5-6 hrs. The bulk of that email was notification of a response to my post. I see the title was changed, but I think maybe it should be "June 28 Email Outrage"!

It also seems that my local time for this forum is now 3 hours behind EDT, which is PDT. I may need to adjust my settings.

I suppose it is time to mark this issue as "solved", but I won't do that until someone from Verizon comes on here and issues a comprehensive and technically detailed response.

Wow, there are still more emails from this forum while I'm writing this. LOTS more! I'm being flooded!

And, oh no, my emails are covered with crude oil! OOPS!

ElizabethS

Just a reminder folks that this is a peer-to-peer support forum and not a board where Verizon staff post updates on issues with their products or services.

It's possible however, that sometime tomorrow during business hours, one of the staff who drop in occasionally may come by and post. I don't expect that it will be a technical explanation though, as they would only have access to a certain amount and type of information.

foxrn

I STILL can't do anything from the webpage, which is where I usually go to access my email...how the heck long is this going to be going on?! (I'm in VA)

Terry2979

Does anyone know why the email is not working correctly in Westbrough, MA? It was down yesterday afternoon, back up late this morning and now down again this afternoon.

Thanks

LaurenCarl

Same thing here in Northern Virignia - was using it all day after being down yesterdya and now cannot access it tonight. Can anybody tell us what is going on? Thanks.

roadrunnermoore@verizon.net

Same story in Southern Maryland. HELP!!

EllenVannin

Been trying all afternoon in Southern California to access my email. This is obviously a major problem all across the USA and Verizon needs to fix it as soon as possible before we all say enough and go to another carrier.

CharleneR

Same issue here in the Philly suburbs. Yesterday afternoon/evening it was down. Back up this morning. Then tried to use it later this afternoon and its been down since. Very annoying!

wrloomis

Not working in MD, again! Verizon has the worst email: timeouts, down, slow, "message does not exist" messages. They need to spend some $$$ to hire a company (or people) other then the lowest cost bidder (or people) to build this.

mobadia

Crap!! This is really annoying! I also have a verizon.net email address and use Windows Mail on my Visat PC... I wish that Verizon would have sent us a message about this (which I now have to access by the internet) to let me know what's really going on...

mobadia

My email has been out since last nite at 7pm... I use Windows Mail and have a verizon.net email address... so according to their earlier email messages, I was not supposed to be affected by the change... Yah right!!

mobadia

Where in Florida are you? I'm in Tampa and I still can't access my email via Windows Mail... This SUCKS!!

bfritz

Same issue since Sunday. Does Verizon even recognize there is an issue here with the emails?

I'm in SoCAL and pop3 or smtp doesn't except my passwords.

No online help by Verizon?

TonySoprano

Just spent 25 minutes on the phone with Verizon tech. They say it was resolved, but mine still does not work in California. They reset my password and now they have a ticket on it. <fwiw>

RichTJ99

My outgoing email is still not working.

Can anyone help confirm my settings are correct (for outgoing):

outgoing.verizon.net

username {edited for privacy}

password: 123

Outgoing port 587

Is that what its supposed to be?

Thanks,

Rich

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