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Network Extender Not Listed as Device

My Verizon LTE Network Extender is up and running.

Calling #48 confirms it is working and I can access the device from a computer on the local network to change the time zone.

However, the Network Extender does not show up under Devices when I log into the My Verizon account and so I am unable to follow the directions for changing the default Open network setting.

What is needed to have the Network Extender registered in the My Verizon account?

Comments

Verizon_Support

Thank you for reaching out. Here is how you are able to access your Admin Page for your Network Extender: https://www.verizon.com/support/knowledge-base-204073/

-Melissa

VZ-User

Hi, Melissa. Thank you for taking the time to reply. Unfortunately, administrative access to the Network Extender on the local network does not include the option of changing the access settings of the device.

Verizon directions for changing the open/hybrid/closed setting of the Network Extender indicate it is done by accessing the Network Extender under the listing of My Devices in My Verizon account:

https://www.verizon.com/support/knowledge-base-231937/

The problem is I cannot follow these directions because the Network Extender is not showing up under My Devices in My Verizon account.

What is needed to have the Network Extender registered in the My Verizon account?

VZ-User

Still no solution for setting access of Network Extender as described in this support document:

https://www.verizon.com/support/knowledge-base-231937/

Network Extender does not appear as device in my account. Repeated contact with customer service has been unhelpful.

Verizon_Support

We definitely want to make sure that you're able to manage your device and adjust your Network Extender settings as needed. We'll be sending a Private Note to better assist.

~Izzy

VZ-User

After multiple private messages, still no resolution. Unable to set up 4G LTE Network Extender (model sFemto3 received from Verizon) in Closed access mode with just my Verizon number in the access list.

hoffjan

Has this ever been fixed for you?

I cannot see/access my network extender under "my devices". So I'm not able to add my new phone to the devices that can use the extender. Nobody at Verizon seems able to do something about it.

VZ-User

No. Network Extender now appears under My Devices but only in web version of My Verizon. But there is no link or button on management page for changing the access mode. Also, the management pages show an incorrect start activation notice even though Network Extender is up snd running (but in the default Open Access mode). 144 chat messages to support but still no resolution.

Verizon_Support

Hey there, VZ-User, sorry to see you're continuing to run into issues with managing your Network Extender! You mentioned you're not seeing a space to edit the access mode. Is this option not available at all? If so, are you able to sign in to the web admin in order to make this change? The steps can be found here: https://www.verizon.com/support/knowledge-base-234042/. You should find this option in Home>Status.

-Lauren

VZ-User

Incorrect.

Access mode cannot be changed using the local web admin page. Access mode (open, closed, or hybrid) of the Network Extender can be changed only from the My Devices listing of the device in the customer's account.

The problem is that the link/button for changing access mode is not showing.

I've been amazed how many Verizon customer service reps don't knows this!

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