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Netflix still not activating after 4 days, support isn't helping me

I purchased the +play promo for Paramount+ with Showtime, with a free year of Netflix on 12/16. Paramount activated right away, but Netflix is still awaiting activation. It's been 4 days.

I then tried chatting in, and the conversation took 90 minutes ending in absolutely no help.

This is ridiculous. A quick search shows that I'm very much not alone with this.

Can someone from support that can actually help me, message me? The rep on chat said they filed a ticket and it will take 4-5 more days. That's not an acceptable timeframe for a service which I already paid for.

Comments

Cookie57

Been struggling with the same issue since Saturday. The one odd thing I've noticed is that the charge for Paramount Plus is still in a pending status on my Verizon credit card. Chatted with Paramount Plus this evening and they said all is good on their end. When reviewing my Paramount Plus account the payment area indicates the subscription is managed through Verizon so that seems good. So next I reached out to Verizon credit card and they said the payment has been authorized to Verizon. Starting to wonder to wonder if that's the reason why I can't activate Netflix. Did your payment for Paramount Plus finalize or is it still pending too? Trying to piece things together because dealing with customer service is like being on a merry go round getting the same bad answers.

Verizon_Support

Hello, Cookie57. My apologies to hear you are experiencing issues with your Netflix activation. Just confirm, you are using this platform through your Verizon Perks, correct? If yes, when you attempt to complete activation, do you see any error messages? Please provide details.

-Natasha

mariob333@verizon.net

I have the same problem 4 tickets all escalated with no resolution. Has anyone gotten a succesful solve with this issue? My only next option is formally dispute this charge with my card provider.

Cookie57

Hello - I finally received my email to activate Netflix today. Not sure what changed but I'm glad I was able to finally get it to activate.

Cookie57

So I finally received an email today to activate Netflix and was able to do so successfully. Last night I deleted my Verizon card credit card payment from my account and then added it back in again. I'm not sure if that is what finally made it work or if Verizon did something on their end. Hopefully you can have success too!

Verizon_Support

ptizzl, we're sorry to hear about the trouble you're running into when trying to activate your Netflix subscription. We know how important it is to be able to have access to the services you've paid for, and we'd be glad to help. It sounds like we've already filed a ticket to get this resolved, which is definitely a good step in the right direction. To better assist, we'll be sending a Private Message.

~Izzy

JDogg0531

Signed up for the Netflix paramount $119.99 bundle on 12/18/23. Everything but the Netflix activated. The activate button on Verizon.com is greyed out and can’t click it. Everything I go on says I have the bundle and all other services have accounts and signed in that are part of the bundle. It’s been a MONTH. Verizon customer support for 4 hours with NO ANSWERS.

Verizon_Support

JDogg0531, let's make sure you're able to get your Netflix activated. We're going to send you a Private Message so we can help.

~Jesse

JDogg0531

I have no message from you. 5 hours now with Verizon on the phone.

billmaxpowers

I am having the same issue, it says been activation pending for days and the activation button is not enabled. Is there a special number to call. Regular customer support does not seem to be capable of resolving this issue.

JDogg0531

Nothing works. I can’t get anywhere with Verizon. Basically a huge waste of time.

barclay10

Hi, i have the same exact issue, can someone please assist. I ended up paying for Netflix because i did not want to wait. Either this shold be fixed or refund my $127

django72

Similar problem. I subscribed to the offer back in December. Apparently we still had a partial month left on both of our Paramount and Netflix. Paramount support said to wait until that expired for them, then it should go through and it did - last week or so. Netflix expired a few days ago. Now a month plus out and Netflix still shows activation pending.

Verizon_Support

Hello, django72, we know it's important for you to be able to access your Netflix services. So we can best assist, we will be reaching out via Private Message.

-Lauren

Cookie57

Not sure whether or not this will work for you to get your Netflix finalized. I had tried everything too and then tried deleting the card attached to our auto payment and then added it back in. Once I did that, I then received an email from Verizon and then the activate for Netflix was no longer grayed out.

Not sure if that is what worked for us but worth a shot if you haven't tried that already.

Verizon_Support

barclay10, thank you for this info. Let's take a deeper look into this issue as I know you want to enjoy your Netflix subscription. I have sent you a Private Message.

-Natasha

billmaxpowers

Any one make any progress on this, was on chat for 4 hours with no luck. Super frustrating as they keep sending me to some help page that had nothing to do with play+, then they just posted the text of the page. Finally they told me it was Netflix's problem and reach out them. Of course Netflix support says it is Verizon issue. I guess my $127 is gone and I will have to just resubscribe to Netflix. Between this and the poor cell service, no 5G, SOS dead stop. I am getting close to being done with Verizon. They were the best, not sure what happened.

Ettiec

I feel your pain. I initially didn’t know I was even paying for Showtime and Paramount+. Since I found out, I’ve been unable to get any help from Verizon or paramount to get Paramount+ to work on my TV or iPad. They both tell me I’m supposed to be able to sign in with my TV provider, but that option is showing itself nowhere when I try to login. One time I was shown provider options but Verizon was not one of them! So screwy. Both websites are useless for this problem and are not clear with how this should work. I’m frustrated beyond belief.

Verizon_Support

Hello! We are here to help. Please tell us, is your service with us residential (Fios) or mobile?

~Maria

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