Over 2 months, we have not been getting Disney bundle if though we have paid for it. Verizon cancelled the disney package when we changed to the my pc unlimited plan.
Connecting to the disney bundle apps would give us a resubscribe login to disney. Asking us to join them directly. Disney wanted more money for less options than the Disney Bundle we purchased through Verizon.
Gone through multiple agents. Doing the triad each and every time US-VERIZON-DISNEY back and forth. Nothing new was done the agents had there same mantra "..its the other guy". Verizonwould say it is a Disney issue we see you as being enrolled in our Disney Bundle. Disney would say the order was cancelled.
Tonight was our 5th agent. I thought I would try Verizon's chat since no headway was attained talking over the phone. I told the agent iIwas over verizon. We will find a new vendor and not deal with this company. We have been customers for 24 years and they have wasted our time going throug the same algorhythm again and again. At the end of the second hour typing away and treatenting to call BBB and the FCC on their bait and switch, the agent looked again and said our policy was cancelled by verizon because we changed plans.
He was quite sure he could fix this. I thought ok this time may be the time. But no.
At one point he told me, you're enrolled in verizon for disney bundle if you can't get connection to disney that is up to them.
That is when I went into the tirade about calling BBB and the FCC about their lack of help and bait and switch products. He was then able to find the verizon cancellation above.
The agent stated he had somehting that would work. I thought ok.
During the process, I noticed he was giving me a cheaper version with adds versus the plan we are paying for. I wanted assurances that I would get the version I am currently paying for that we have not been able to use because verizon cancelled on us without tellilng us. He said this was out of his scope of practice his goal was just to see if i could open disney if I did this. I aksed to talk to someone that had the scope to do this. He said no and gave me assurances this would work. It came down to agreeing to the contract and I asked again about getting what I am paying for now. A lot of word play but he wanted me to hit the agreement and continue button and stating you get what you get and if you want no ads you will have to disney to pay them. This was too much. My wife has put in 4 other days with the same dronish logarhythm. Nothing changed and no help after close to 3 hours. After so many calls with the same issue, you would think they would not have to start from scratch and waste your time like they do.
The agents' help is below par. Their ability to get help is not visible. In the past, whenever a supervisor was asked for they were convienently out of the room. It seems the agents are trained in being over appologetic and saying they will call and follow up soon ( they never did).
Making troubleshooting tickets so we can be helped. It has been over 2 weeks we made a ticket no response as yet.
