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Stuck in SOS mode after porting number

Kfala15

I am having an issue with porting my number from T-Mobile to Verizon. I have spoken to a bunch of reps to switch to Verizon and now I am in sos mode and can not make phone calls. I have tried every way to restart my iPhone but still no service. I checked to see the status of mine and my husbands number and it says it was completed. I am so frustrated and unhappy with this process!

Accepted answers

Verizon_Support

Lynnie5, we're sorry about the issues with your port. We want you to have access to your device ASAP. You can check the status of your device here: https://www.verizon.com/digital/nsa/nos/ui/acct/portintent/switchtoverizon/#/ If you keep having problems with the port itself, please reach out to our port team so they can help clear up any pending port issues by calling 888-844-7095. We're sure they'll be able to help you.

~Jesse

All comments

Verizon_Support

Kfala15, help is here as having access to your phone service is a must. When the device is in SOS mode, this means the phone's SIM Card or eSIM isn't connecting to the network. Do you have a physical SIM or an eSIM?

-Natasha

Kfala15

I have an iPhone 11 so I have both. I am in the process of switching from T-Mobile to Verizon. I gave the transfer pin to a Verizon technician last night and while on the call it was dropped because they were porting the numbers. After that both my phone and my husband phones were in sos mode and we restarted the phone and still nothing. I also never received an email with my new account number etc.

I have a receipt my order number and location number

Verizon_Support

Kfala15, thank you so much for this info. For the device in question, it does have the capability to have both but you either have a physical SIM card activated or an eSIM. If you have a physical SIM card, power down the phone first. Once completely powered down, then remove the SIM card for one full minute and then power back up. Lastly, have you signed/registered into your online My Verizon account yet? If you have DO NOT provide that info here in the public forum, just let us know if you have done so.

-Natasha

Kfala15

No I have not been provided information to register as the account holder. I tried last night but was missing an email from Verizon with that information. I only have an email with the receipt and an email saying welcome to paper free billing.

Kfala15

I also just took out the sun and power down the phone and put it back and started the phone with no success.

Verizon_Support

I appreciate you trying that reset and taking the SIM out. It seems we'll need some more troubleshooting. To help with that, I'm sending a Private Message so we can get started.

-John

Lilyjaneseitz

I’m having the exact same issue with my iPhone 15, purchased from you so I could switch from Xfinity mobile. My wife and I have been without cell service for 2 days now. I’ve spoken to many (MANY) reps already as well as a port specialist who had told me to wait 2 days and that I would get a text when it’s time to restart the new phone and then I’d have service. Please help!

Mets321

I just ported from business to personal on Verizon and have had no service for 24 hours. I’ve tried turning off and on, reset network settings, airplane mode, etc with no success. I can’t call support because no calling without service plus you all don’t have 24/7 support (which is wild). Can someone please fix

Lynnie5

I am having the same issue. I was on the phone and chatting with people for over 4 hours and they close at 7 which is absolutely ridiculous. I am really second guessing this switch because I have been without a phone for 3 days now with no help.

Verizon_Support

~Jesse

Porschakreger

The same thing is happening to me!!!! Its so frustrating!!!

Ra881

What do you do if you have an eSIM and it’s not connecting to the Verizon network

Verizon_Support

Ouch! Dealing with connection issues can certainly be painful. Let's help you alleviate the discomfort by fixing this technical dilemma.

Let's put on our doctor's robe and gather the symptoms. Please elaborate, what exactly happens when you attempt to use your service/device?

~Gilbert

Hammy739

I've been having the same issue! I ported from Mint over to Verizon earlier and it seems that my cellular data has switched and when I check my status it says my number was ported successfully, but I’m still in SOS mode and see my previous carrier in my eSim as well as Verizon. I need help and can't call customer support because my phone portion isn't working. Can't also chat with the assistant because my newly signed up service isn't linked to my myVerizon account.
Thank You!

Verizon_Support

Welcome to the Verizon family. We are here to help with your questions and concerns. Please tell us, is your service postpaid or prepaid? Did you purchase a new Verizon phone or bring your own device?

~Maria

Jaw91

Same issue!!! Terrible way to start with Verizon. I need service! Verizon customer service said everything is good to go which has not been the case. Someone please help!

Verizon_Support

We absolutely want you to start off of the right foot and have a great experience with us! I am more than happy to check on the port status with you and see whats going on with the signal. I will be sending over a private message so we can get started together.

-Meg

rvchristensen

I have this same problem. The status of my port is 'complete' but I have no service and am in SOS mode. I am porting from xfinity and was on the phone with a technician last night, when I gave the transfer PIN the called drop and I have not had service since. Since my phone does not make phone calls I cannot call the number. I'm seeing other people have been without service for days with this problem, which is completely unacceptable. Please advise.

Misfit68

Same stupid process for me. Switching from Xfinity to Verizon ported my number within 10 minutes. It said it was approved half an hour past that. It was completed a day and a half later. I’m still in SOS mode. I have talked to probably 12 different people three different times I was stuck on the phone with a reporting specialist for 30 to 45 minutes and each one of those times the call got dropped . I am going to end up going to the store and throwing this phone through the window if I don’t get this fixed soon. Nobody has helped me every single customer service person I spoke with can’t even find my account with my phone number so they try and sell me a new plan even though I set up a plan when I bought the phone. I’ve had no way to activate the service because the Verizon app doesn’t show that I have a mobile plan even though the receipt does. Somebody with half a brain cell please figure this out and fix my service before I just go to somebody else. It says the port is complete. But it does not show my phone number or a network in my settings anywhere on the new phone.

UMFan83

Exact same issues I'm having. My phone number is ported over but its only giving me options to sign up for new plans even though I agreed to a plan when I ordered the phones and stuff. Now its XMas night and I cant call my family to wish them merry xmas because I have no phone access.

Verizon_Support

Hey there, Misfit68, we want to help make sure you're able to get your service up and running ASAP! So we can better assist, we will be reaching out via Private Message.

-Lauren

Verizon_Support

I'm sorry to hear that porting over was not the smooth transition you expected. Please let us know if this is still unresolved.

-Melissa

k3ntole

I have the same exact problem. The port is "complete' (per verizon's status page shown above), but when I attempt to setup cellular I get an error that verizon is unable able to setup the number. This has been happening for days. I've talked to numerous Verizon service folks--none have helped. I wish that I'd NEVER tried to use Verizon. How can I get my money back and get off this??

Verizon_Support

We hate to see that you're having issues with getting the phone up and running after the port. Help is here! We will be sending over a private note so we can take a look at this together.

-Meg

ofiumara

I am having the same issue can someone please reach reach out? I’m desperate and very frustrated

lightintunne1

I too am having the exact same problem and is now seriously questioning switching to verizon. I have spoken to numerous reps who all promise to help and call back but NONE have done so and my sister is traveling tomorrow and is without phone service. This is absolutely frustrating

Verizon_Support

Having full service at all times is crucial. We will get this turned around and everything working ASAP. A Private Message is being sent to assist you further.

-Sean

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