$200 gift card for target not received

Anyone who has not received their gift cards reach out to me at [email address removed per the Verizon Terms of Service]. I was promised 2 $200 target gift cards because I purchased and activated my 5G home internet on February 10th and they never sent me the notification through my Verizon app. We’ve contacted the rebate center and the store manager of where we purchased it from. Customer service offered me a credit of $100 on my bill that I had no choice to agree or deny. Then the store offered me $300 credit which has not been applied to my account. At this point I’m looking forward to move with further action due to the fact that I haven’t received anything and “there’s nothing they can do”.

#rebate #targetgiftcard

Accepted answers

vzw_customer_support

We want to make sure that you don't miss out on this great promotion, and we are here to help. You can refer to this post for additional details: http://spr.ly/6602dtMA2 Let us know if you have any questions.

~Freddy

All comments

MikeSymo40

Yeah I have been told anywhere from May 20th to July 20th to get my digital gift card. I am thinking a class action lawsuit is needed since there is a lot of people on the chats not getting their gift cards

vzw_customer_support

We're sorry to read about the issues with redeeming your offer. When were you offered this credit in the store? Have you contacted them regarding the credit not being applied? ~Peter

Marinachub

I too never got the target gift card promised from Verizon

vzw_customer_support

~Freddy

saw2021

Doesn’t sound like a bad idea to me. The communication about how to redeem is really lacking and when you finally do talk to someone about it you are out of your “eligibility window”…. Not to mention not receiving info to start with

vzw_customer_support

Hello, saw2021. Help is here as we always want to see our customers receive the promotion they qualify for. Please tell us more about what you purchased to qualify you for the promotion as we can assist in submitting the request for you.

-Natasha

cgetrajdman

Same! they said mine was sent out april 16th, but I havent recieved ANYTHING! & they said they redent it twice and still nothing! its so annoying

cgetrajdman

SAME! its been since around the same time for me! thwy said it was sent in april but never recieved anything. they dont verify it was sent to the correct email or anything and they keep asking me to check my email and I always do, nothing is there. its truly so annoying, I’m just trying to get my groceries.

vzw_customer_support

@cgetrajdman
wrote: SAME! its been since around the same time for me! thwy said it was sent in april but never recieved anything. they dont verify it was sent to the correct email

We are concerned to learn about your promotion experience. We certainly want to ensure that you receive all of your eligible promotions for your account. We do recommend checking your email inbox and spam folders for an email that would show from the below information.

- Email Subject: Your Gift Card has Arrived
- Email Sender: YourWirelessRebate@YourWirelessRebateCenter.com

Can you confirm if you have anything showing as received from the above information?

-Andi

L4guer4

I recieved the email but the tile never showed up in the my verizon app. The 60 days expires July 7th (email recieved may 7th). There has been escalations and ive spoken to customer service 3 times. I was told today that im gonna revieve it in July but thats when it expires .... i dont want to lose out on my $200 gift card

Dfairdale

I still haven’t received mine either. Representative after representative always with the same story. They’ve sent a request and an escalation form and to keep an eye on my email for the next 24-48 hours. A week passes and nothing so I contact again. Just got off the phone again and they said give it another week. This has been two months of headaches. Verizon do better with promos. We shouldn’t have to fight for our promos.

Flack1997

Hey the exact same thing happened to me I signed up for the promotion never got it was offered a credit never got it now there offering a free Wi-Fi extender this is ridiculous

Flack1997

I’ve talked to support multiple times I’m getting nowhere at this point I was promise a gift card never received it I was promise a credit and never received it

WolfsBane24

You're not the only one and I'll call them to let them know now that I am fully aware I am not the only one waiting on this supposed gift card here's something interesting that I also found online that happened to me as well it seems verizon messes with the app to make it not work right? I think the gift card is bogus but anyhow this is what I found online:

I signed up for 5G Home Plus on March 3rd and I've been seeing the tiles in my app counting the days as they stated "available to redeem 5.07.24" well now I had a busy couple days but today, the 9th they both/ each finally were lit up: eligible to redeem! Excitement!

Clicked the Switch one first because of course, then had to check the terms blah blah and it said it was taking me to the accessory shop to order, great -- there's been an error, please try again. Nuts, OK then I'll try the other one first, the "home offer" once again terms and conditions, ok now choose target gift card or Chromebook,... click here to go to gift card redemption site and-- nothing. this time no error the app just froze up entirely.

Upon restart, BOTH redemption tiles are gone. I'm anxious they've now been considered "redeemed." Opened a chat and they just said check again after 24 hours and then reopen the chat worst case. Not very reassuring tbh

vzw_customer_support

We're sorry to read about the situation with your offers. Let us know if they don't show up by tomorrow.

~Peter

najorda

I’ve called, reached out via chat, and on Facebook. Still haven’t received it. It was “sent” 7/14. I was told it was escalated to a supervisor, but here we are again with no progress.

najorda

I’ve attempted to email this email four times now and this is what I get each time. Do better Verizon!
The address you sent your message to wasn't found at the destination domain. It might be misspelled or it might not exist.

LAP999

Hello, Similar situation as all... I have the same frustrating issue and have wasted way too much personal time. I was promised 2 $100 gift cards when I spoke live to an agent in upgrading my service back in March. After 90 days I was supposed to get them sent. I have 2 recent Reference ID chats where I was promised it would be taken care of and still nothing - Verizon is making it so hard …***** is my latest chat - can someone please simply help in issuing the cards and communicating when it happens - it should not be this difficult, thanks

vzw_customer_support

Dealing with promotional issues can be disappointing. The last thing we want is for you to have a negative impression of Verizon. We want to make sure you enjoy any qualifying offers.

You can check out any deal details through our official page: https://www.verizon.com/deals/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Prow

I picked up my home internet box on 2/7/24 from a Verizon dealer. Have not heard any information about how to receive my $200 target gift card that I was told I would receive for signing up for home internet. If anyone has actually gotten their gift card what did you do to get it? Very poor customer service and communication!!

vzw_customer_support

Prow, we're sorry to hear about the problems you've been having with your gift card. If you were eligible for the gift card, you should have received an e-mail with more information about the redemption. Please be on the lookout for a Private Message so we can help you.

~Jesse

Prow

We never received any email on how to redeem the gift card. It seems like that is the way you get out of having to follow through on your incentives. Emails supposedly get “lost” or not received and you bank on the customer missing out on their window of being able to redeem it. I did reach out to customer service both on the phone and through a private message on this forum and basically was told I’m out of luck. Nice customer service!

Lcharm

Same with me. I keep getting the run around. Is this a sham or what!

Lcharm

Thts crazy. I'm going to the ftc and complaining to NBC news station. I believe it's an inside job where it's a bogus promotion to get customers. Very disappointed verizon.

vzw_customer_support

Oh, wow! The last thing we want is for you to have a negative impression of Verizon. We take pride in ensuring our customers have a world-class experience. Verizon is here to help

Please elaborate, what exactly is going on with your promotional offer?

~Gilbert

vzw_customer_support

We want you to get the promotions you qualify for. To better assist, please tell us. Have you received the confirmation email with steps to redeem it?

~Maria