Child Item

Site Totals

61391 Questions Answered 268 Categories

Customer Service & Billing

WOW! Where do I start. I have been a Verizon customer on and off due to where I live but the longest I have been with them right now has been 7 years. Last year I upgraded my phone and got a promotion with it and received Netflix and Disney/hulu as a bundle. I believe only $10 extra a month. Well this year the promotion ended and nobody told me so I started getting billed extra for the Disney/hulu bundle. No problem at first I just contacted them and said I wanted to cancel and remove it. I have now had to do this for 5 months in a row. Every single time they tell me it has been removed and it won’t happen again. So fed up yesterday got my bill and of course shows the charge. So again I get ahold of the chat people. I get filtered through 3 different people until I get to someone who was very helpful even sent me a new contract that removed the charge and decreased my bill. He kept making sure I received it and that I signed and approved it. I looked it over everything looked great. We finished our conversation. Within 20 minutes of getting done with our conversation I check my account again bc I had a funny filling. Sure enough everything I just signed wasn’t no longer there and it began reflecting the same old charges on my account. I was shocked. Today I tried to find and call someone and speak to a manager on the phone. Only to be told I have to schedule an appointment and it will be 5 days before someone can call me back. What the actual heck!!! This is insane!! I have never ever had an issue like this with a company. I am completely shocked and decided I will be using another carrier after I pay off my phone.

Comments

datapower

Hello@Mpoche
,

That’s beyond frustrating—being stuck in a cycle of promised cancellations that never actually go through. Verizon’s handling of this Disney/Hulu bundle issue seems to be a systemic problem, as other customers have reported similar struggles.

Key Issues You’ve Faced:

Repeated billing for a canceled service—despite multiple confirmations that it was removed.
Signed contract adjustments disappearing—within minutes of approval.
No direct access to a manager—forcing a 5-day wait for a callback.

What You Can Do Next:

Escalate via Verizon’s Social Media Support

Many users have had better luck getting real action by reaching out to Verizon’s Twitter Support or their official Facebook page.

File a Formal Complaint

If Verizon continues billing you for a service you’ve canceled, consider filing a complaint with the FCC or Consumer Financial Protection Bureau (CFPB).

Request a Written Confirmation of Cancellation

If you haven’t already, demand written proof that the Disney/Hulu bundle has been removed from your account.

Monitor Your Account Closely

Since Verizon’s system seems to revert changes, keep checking your account daily to ensure the charges don’t reappear.

Your frustration is completely valid—this kind of billing mismanagement shouldn’t be happening.

SynthpopAddict

If you no longer want the Disney/Hulu perk, have you tried going into your account under the manage perks section and canceling the perk from there? I think the reason why CS can't cancel it for you is because they can't get into that part of your account for security reasons and so they were issuing you a credit instead for the month, but of course, that doesn't cancel the subscription.

Child Item