Transfer account but got error: We are experiencing a problem while connecting you to the server. Please try again later.

I tried to port a number from business account to a new personal account but got stuck at "Plans and Features". I always got error ""We are experiencing a problem while connecting you to the server. Please try again later."
" after clicking "Pick a Plan". I tried this for a few hours. I saw similar post on this board.

I went to the Verizon storefront but the person there said number transfer can only be done via phone. Then I called the transfer number that he gave me. It was a deadend. I tried the business support but got in a robocall maze. It was frustrating. Can someone help me please...?

Accepted answers

yorkville

SOLVED! I called the business support number and got connected to an agent. She is very helpful. She confirmed my identity and my authorization to transfer the number from Business to Personal then she processed the order. There might be an issue on the online process. @Verizon Please fix your number transfer website. You are giving your customer service teams a hard time.

VZ_jenn

Hi @normoushoward,

Thank you for reaching out to the Community. Please contact Verizon Business at 877-230-4333 for assistance. You can also visit the Verizon Business website for additional support and communication options:

https://www.verizon.com/business

All comments

SynthpopAddict

I'm simply another customer, but my notes have the Transfer of Service department's number as 888-832-4540. Business to personal account transfers I want to say are more finicky. The person or group initiating the transfer has to make sure all your contact information (email, number, name, and whatever else the transfer request form wants) is entered in, otherwise the transfer goes nowhere. From what you were describing, the business account and personal account are both yours? If the business account is owned by someone else, that person needs to initiate the transfer from the business account. Only Account Owners are allowed to initiate service transfers.

It is currently mid-evening on a Sunday as I write this post, so I'd try contacting either the Transfer of Service team or Business Support during business hours tomorrow. Wishing you the best of luck.

yorkville

Yes, we initiated the transfer and we got the request number, the PIN and the other info. Transfer of Serivce team 888-832-4540 did not get me anywhere other than a website that says the request number was wrong. The request number works with the link in the transfer approval email but it got stuck at "Pick a Plan" with the error msg in the title after taking the info for creating a new account.

yorkville

SynthpopAddict

Glad to hear Business Support got it fixed for you! Transferring service seems a tricky issue, as threads pop up about it every so often, but business to personal is even tougher. The webpage for transfers was probably set up more for personal accounts, so was getting stuck when it got a request from the business side of the company, which is a completely different part of Verizon.

Verizon_Support

We are sending you a private note to help you with this issue.

~Joe M

mcgrinch

I am having an issue here as well.

Transferring from my business's corp account to my family's personal account since I'm leaving the company. I have the request id and pin, but it just errors.

Can I get some help?

VZ_jenn

Hi @normoushoward,

https://www.verizon.com/business

mcgrinch

Why do other people get private messages? I don't want to sit on the phone with support for 2 hours.

VZ_Donna

Business accounts are dealt with differently. Also, the Community is undergoing some backend platform updates. This will help you get help faster at this time.