I'm stuck. I ordered 3 new upgrade phones (paid in full, not payment plan) on the website for in-store pickup. I get an e-mail an hour or so later saying they only have one in-stock, do I want to have the other two shipped? I confirm to ship them. They now create two new orders, one for the in-store pickup and 2 to be shipped. The orignal is eventually cancelled by the Verizon Store on our first visit to pickup the phone. We get a notification that the store pickup phone is ready to pickup. We head down there and they refuse to give us the phone because their tablet won't let them click on "assist." They tell us to come back once we've verified the other phones have shipped. We got a tracking number last night, so I go back down (30 minute each way trip) today. Same thing, won't give me the phone and now tell me to come back once I receive the other phones. Which will be after the auto-cancellation date for the store pickup. I call customer support. They check everything out and say there is absolutely no reason why they shouldn't give you the phone. They also don't understand why a completely it would be dependent on a completely separate order to release the phone to me. They even tried calling the store (of course they didn't answer) to see what they could do. By the end, they said there is nothing they can do. Everything looks good in their system, the store just needs to release the phone. To top it all off, just got another notifcation to pickup my phone before it gets auto-cancelled. They've already takentthe $3000 off my checking account balance for all three phones...and still won't let me have my phone. My wife is going to try stopping after work to see if she has any better luck...but I'm assuming they aren't going to do anything. What do I do?
