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iPhone 5 Upgrade Question

wxologist

Hi everyone...almost two years ago like many Verizon customers...I waited and upgrade to the iPhone 4 when it came out...which would make my upgrade date 7 October 2012. The iPhone 5 is slated to come out 21 September. What are the chances Verizon is going to let those possibly millions of customers upgrade a little over 2 weeks early? Thoughts?

Accepted answers

WickedDontSleep

You're eligible to upgrade 20 months after your last device ugrade with a two year contract. So, if you bought a device on October 7, 2010, you would be eligible June 7th, 2012. You can always check online or call customer care to verify your upgrade date. As for upgrading early like Verizon did with the 4S, the difference there is it was basically the same device and not quite a year since the 4 came out. So it was a different scenario. And to answer BDA, it is true that Verizon cannot and will not do early upgrades on any Apple products and usually won't on newly released devices. Apple and Verizon have an agreement not to subsidize their products, which benefits both companies. Have you ever known Apple to offer a BOGO, or significantly reduce prices on their devices in general? Not really...

All comments

mdram4x4

no chance

you will have to wait

why do iphone wanteres always ask this?

look back when the 4 was released at all the "can i upgrade early for the iphone" posts

wxologist

Once you taste the kool-aid it's hard to not want more.

Verizon did this for the iPhone 4S I believe...so I was curious if anyone had heard anything.

mdram4x4

actually, once you get the monkey off your back, you wonder why you were so addicted to begin with :smileyhappy:

wxologist

:-)

BDA

I'm waiting to upgrade from Android to iPhone, 3 weeks left, I talked to Verizon about upgrading early and they said no problem, unless its an iPhone or a Galaxy SIII. So I am still waiting. They said something about the way Apple subsidizes it does not allow early upgrades. But I don't know if that is true or not, either way I'm still waiting since my Dinc 2 got screwed up by the latest update in June......

rcschnoor

Verizon did not allow early upgrades for the iPhone 4 OR 4S

WickedDontSleep

Joelpro

In the same boat. If VZW doesn't allow this I'm going to be ticked. Long time customer who waited patiently for the iPhone 4 to come to VZW and got it on release day. Apple will be on a multiple week wait by the time Oct 7 rolls around.

Spiral

Joelpro wrote:
In the same boat. If VZW doesn't allow this I'm going to be ticked. Long time customer who waited patiently for the iPhone 4 to come to VZW and got it on release day. Apple will be on a multiple week wait by the time Oct 7 rolls around.

Then you should be upset with Apple, after all they are the company that controls both the release date AND the upgrade terms.

mdram4x4

Joelpro wrote:
In the same boat. If VZW doesn't allow this I'm going to be ticked. Long time customer who waited patiently for the iPhone 4 to come to VZW and got it on release day. Apple will be on a multiple week wait by the time Oct 7 rolls around.

then you shouldntt have signed a contract stating you would wait 20 months before asking for an upgrade

rcschnoor

You are going to be furious if you have to wait 2 more weeks????? Really????

It seems Apple should just have postponed the announcement for another 2 weeks, then, to keep their LOYAL release day adopters happy.

mdram4x4

rcschnoor wrote:
You are going to be furious if you have to wait 2 more weeks????? Really????
It seems Apple should just have postponed the announcement for another 2 weeks, then, to keep their LOYAL release day adopters happy.

why? now they can sell more at full price to people that cant wait

gbplesh

I think you are missing the point. rschnoor is not furious because of the date, furious because of the backlog and backorder there will be if you miss the preorder date for these phones. There is something to say here for loggin in at midnight tonight, preordering with a new 2 year agreement and then sitting back and relaxing as you wait for the phone to be delivered versus missing the preorder date, and then trying to track one down at a later date after october 7.

With this being LTE and the fact that Verizon has the best LTE coverage than anyone hands down, the Verizon iphone 5 will be the hottest for sure. And when you take that into consideration and the shortage of supply up front with the rumors that there were delays in manufacturing, it may be not just 2 weeks, but months before you can see the phone if you cant preorder on launch day. Lets not forget the work that it will take to get one as well, not as easy as logging on for five seconds to order a preorder for launch day.

I guess the way i see it, is its a matter of principle with Verizon here. I think that Verizon should allow for launch day iPhone 4 customers to upgrade for launch day for iPhone 5. I dont blame apple here, maybe Verizon should have not dragged their feet and launched iPhone 4 in Feb of 2011 but in Fall of 2010 like ATT and the rest of the world. Then those customers would have qualified for early upgrade already.

I put blame solely on Verizon here as this is their policy and they should be able to make exception for loyal Verizon customers who ordered day 1 of iPhone 4 launch. If not that, then they should put aside enough phones to accommodate these loyal customers so come Oct 7, they can have a separate order date to not have to go through the hoops of trying to track one down and maybe wait for months.

mdram4x4

gbplesh wrote:
I think you are missing the point. rschnoor is not furious because of the date, furious because of the backlog and backorder there will be if you miss the preorder date for these phones. There is something to say here for loggin in at midnight tonight, preordering with a new 2 year agreement and then sitting back and relaxing as you wait for the phone to be delivered versus missing the preorder date, and then trying to track one down at a later date after october 7.
its just a phone, wait. you can see any issues it has, such has you have to hol dit a certain way
With this being LTE and the fact that Verizon has the best LTE coverage than anyone hands down, the Verizon iphone 5 will be the hottest for sure. And when you take that into consideration and the shortage of supply up front with the rumors that there were delays in manufacturing, it may be not just 2 weeks, but months before you can see the phone if you cant preorder on launch day. Lets not forget the work that it will take to get one as well, not as easy as logging on for five seconds to order a preorder for launch day.
I guess the way i see it, is its a matter of principle with Verizon here. I think that Verizon should allow for launch day iPhone 4 customers to upgrade for launch day for iPhone 5. I dont blame apple here, maybe Verizon should have not dragged their feet and launched iPhone 4 in Feb of 2011 but in Fall of 2010 like ATT and the rest of the world. Then those customers would have qualified for early upgrade already.
its just a phone, 2 weeks will not kill anyone. if they do it for one phone, they should do it for EVERYONE on the network. where does it stop?
I put blame solely on Verizon here as this is their policy and they should be able to make exception for loyal Verizon customers who ordered day 1 of iPhone 4 launch. If not that, then they should put aside enough phones to accommodate these loyal customers so come Oct 7, they can have a separate order date to not have to go through the hoops of trying to track one down and maybe wait for months.
i blame users. they have an entitlement mentality and judt shout gimmee gimmee gimmee. they signed a contract. honor it

rcschnoor

And I think YOU are missing the point.

Apple, not Verizon, is preventing people from upgrading early. Apple, not Verizon, is the manufacturer for the devices and therefore supply problems are the fault of Apple, not Verizon, if, in fact, there should be any fault placed. Apple, not Verizon, set the date for the announcement. Apple, not Verizon, set the date for the release, which would prevent 1st day adopters of the iPhone 4 from pre-ordering the iPhone 5 prior to the iPhone 5 going into a backorder situation.

Now explain to me what VERIZON has done to be furious about so I do not miss the point.

Edit: quite often, Verizon will allow people to upgrade their phone when it is a month or so until they are actually eligible, just not with Apple products, even when they are NOT in a backorder situation. This seems to put it squarely on the shoulders of Apple.

Ictgm87

OP. I called VZW yesterday to ask this question. I got ahold of someone in the upgrades department and told her I wasn't eligible until 10/7. I asked if I was able to upgrade early. Without missing a beat she told me yes, they allow early upgrades within 30 days of the eligibility date.

She did say however, they don't know when they will be releasing the phone, it may not be available for presale tomorrow from VZW, only available from an apple retail store or online, and more information will follow.

mdram4x4

Ictgm87 wrote:
OP. I called VZW yesterday to ask this question. I got ahold of someone in the upgrades department and told her I wasn't eligible until 10/7. I asked if I was able to upgrade early. Without missing a beat she told me yes, they allow early upgrades within 30 days of the eligibility date.
She did say however, they don't know when they will be releasing the phone, it may not be available for presale tomorrow from VZW, only available from an apple retail store or online, and more information will follow.

really? that is a new one. verizon does sometimes allow this if the phone is broken, but you have to go through cs to do it. and its never been used for pre-orders.

rcschnoor

It will be interesting to see if this is really the case, the CS rep mis-spoke, you did not specify it was for the iPhone 5, or you mis-understood the answer.

Edit: another scenario is that EVERYONE is actually eligible to upgrade early. Just not as early as they would sometimes like. EVERYONE can upgrade after having completed 20 months of a 2yr contract, essentially being able to upgrade 4 months earlier than completing their 24 month contract. 5 months early, now that may be another story!!!

Ictgm87

Ok... looks like I was mistaken... attached is a voicemail a VZW cs rep left for me earlier today... Play message

painterjen18

plus everyones forgetting the competition at&t lets iphone users upgrade their iphones when new ones come out. my friend will be preordering his next week and my upgrade date is october 18 of next month and the stupid company still wont let me preorder one until the 18 of next month. On top of this im still mad at them for the way the handled me with all the issues with my stupid droid last year.

Stevarino

Bummer! The message does give some hope that a "manager exception" could be made after the 21st, though. By that time, however, I'm only a couple of weeks away anyway (I have the 10/7/2012 upgrade date as well).

Dark_Waters

I can't understand why someone would take the time to login, read, and then post his or her useless opinions on the intelligence of OP. This isn't 4chan, OP is askin a question freaking answer it, give suggestions or don't. If you are a customer of a company and helped that company reach a 3.9 billion dollar net income in one quarter I think you "entitled" to some customer satisfaction. OP isn't asking for something ridiculous he wants to be able to preorder a phone.

I have heard rumors that Verizon is offering early upgrades to those that are close to their upgrade date. Won't know for sure till the phone actually goes up for sale tomorrow though. I would suggest waiting till tomorrow and checking your availability then. If it isn't call customer service and ask to speak to a manager.

Good Luck

ps remember to shout gimmee gimmee gimmee and talk allot about your entitlement mentality

painterjen18

Thats all i want is to upgrade little bit early too, maybe we will get lucky and something will happen.

pearphone5

I would like to say that while a early upgrade is definitely not a option because the device is considered "iconic"(you have to order through the old looking website) and isn't even a option to do. However, around January(if it's like the 4S) the device won't be iconic. I got the 4s 3 months early last year because I was allowed a early upgrade but the iPhone 4S was still "iconic" so I called back about a week later and it was no longer iconic and it was shipped to me without a problem. Just wanted to throw this out there for everyone that is so quick to say because it is absolutely possible just NOT NOW because the iPhone 5 will be iconic upon release.

JohnAppleseed

My upgrade date is October 10. I called CS today and was able to order the IPhone 5 at the discounted price. It will arrive by Sept. 26. My best advice is to be nice. The reps don't want to help people who act entitled.

mamietm

Like you i pre ordered the iPhone 4 and my upgrade date was october 7. However my hubby(he does not have an iPhone) was eligible for an upgrade. I was able to transfer his upgrade to my line and was able to order the 5. now if hubby wants a new phone he will just have to wait til oct 7th...and he really doesn't care. if i am happy he is happy hahaha