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PRL update for the iPhone 5

jennip13

I can't seem to update my PRL on my iPhone 5. It won't let me dial *228. Does anyone know how else to update it? BTW, "This number is not allowed" pops up when I try. Please help!

Accepted answers

Ann154

The SIM card handles the PRL updates on 4G LTE devices. You don't need to dial *228 with those phones. To force an update. turn off the phone, take out the SIM card for a few minutes, reassemble and reboot the phone.

All comments

Ann154

jennip13

How do you take out the SIM card in iPhone 5? I didn't think it had a removable one.

tikibar1

see if this helps:

http://support.apple.com/kb/ht5163

jennip13

I don't think this is going to help.

molinkie

If you hold the phone with the home button on the bottom and the screen facing you, the nano sim card tray is on the right edge.