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Unable to connect to an Exchange Server iPhone 5

bskoros

While I am able to go through the setup and get no errors, when I actually try to get mail it shows "Connot get mail, the connection to the server failed".

I am on my companies wifi. this is the first new iphone 5 i have tried to setup. All previous models are working fine.

Suggestions?

Thanks,

Bill S.

Comments

ChaunceyM_VZW

Congrats on the new iPhone 5, bskoros! Now we need to get it fully functional so that you can really enjoy it! Did you contact your IT Dept to ensure that there is not an additional step that needs to completed? It sounds like your companies server is blocking you from retrieving your email. Please check with them and let me know what they advise you. Thanks

ChaunceyM_VZWSupport

bskoros

I am the IT guy at my company!

We have not had any issues with the iPhone 4S or earlier.

And as of today, were up to three iPhone 5 models that will not connect with the same settings the 4S used.

Bill S.

bskoros

OK,

So here is the latest: ANY iPhone 5 (tried four different phones so far) on Verizon is not working on Exchange at my office.

HOWEVER, any AT&T iPhone 5 WILL (three added with no issues!) work with the same settings!

WHY is there a difference!?

At a total loss here...

Edit: I'll add that when putting in the Exchange settings, all went well and each setting had a green check next to it at the end.

However, when trying to access the mail, the error is: cannot get mail. The connection to the server failed.

Thanks,

Bill S.

computerguuy

BSkoros,

You can try this. It worked back when we had problems with our iPhone4s.

In AD, properties of the user account in question, security, Advanced, select to inherit permissions, ok

Currently though, I am having the exact same iPhone5 issue that you are. We know all of the settings (domain, server name, username, password) are correct on the phone because it does complete the email account setup on the phone. However, when trying to sync email it says it cannot connect to the server. As with your case, we have other phones (Droids and iPhone4s) working. I have only one iPhone5 (sprint) at the moment though, and my option above didn't fix the issue.

Thank you,

computerguuy

Bskoros,

I double checked that inheritence setting for my user. The setting didn't take the first time I applied it. This time the setting was applied and the email is now flowing to the iPhone5 !!!!!!!!!!

Hope this works for you,

Verizon_Support

Thank you for the additional information bskoros. Did you have the opportunity to try the steps recommended by computerguy? Are you still having difficulties?

Sincerely,

JonathanK_VZW

VZW Support

Follow Us on Twitter@VZWSupport

bskoros

JonathanK,

I cheked the settings as suggested and they were already set that way.

No luck so far.

Bill S.

orchid20

I'm having the same problem. Exchanged worked fine with my iphone 4 OS 6.0.1 and now with my iphone 5 OS 6.0.1 it's not working at all. This seems to be a Verizon only issue, because my boss has an iphone 5 with AT&T and I didn't have problems setting up his exchange email on his phone. (And I am IT, and no changes have been made or need to be made on my exchange 2007 server.) The account setup is fine; its just that when going to exchange mail it says it cannot get mail from server. I've done all the above recommendation and NOTHING WORKS! Verizon please check this.

bskoros

if I had known this was going to be an issue before I bought the phone, i would have gone with another Droid model instead...

of course now its too late...

Bill S.

orchid20

THIS WORKED FOR ME!!

All week I tried many things with my AD and exchange email account nothing worked. But I looked at the event veiwer on exchange server and I had an event id 1019; researched on it and found the following command shell resolved my problem. Enter this command in exchange command shell and add your account on the iPhone and emails should arrive and push should work fine.

set-CASMailbox USER -ActiveSyncAllowedDeviceIDs $null

I have exchange 2007 with iPhone 5 from Verizon.

Killylokey

It's months later for me, but I am having the same issue with every verizon wireless device; iPhone 4, 4s, 5, iPads, MiFi and netbook imbedded devices. Off-site non-Verizon WiFi will work. but if any devices connection to the internet is VZW, it's severely hit or miss.

The temp fix is to enter the actual external ip address of my exchange server instead of our mail.domainname.com.

This works for any 3g / LTE connection. However, when on wifi in the building (the same local network as the Exchange server) it has to be changed back. The other temp fix is to set up two short cuts to Outlook Web Access for all my netbook and laptop-MiFi users... One with the domain name and one with the ip. The IP shortcut does throw up a ssl certificate warning.

For us, it changes throughout the day, as to weather or not users can connect with the domain name, and, as said before, AT&T 4S connects consistently all the time. It seems as though verizons network cant resolve the domain name to our IP address.

unknown

Have you read through this...it seems like a pretty thorough discussion of ongoing Exchange issues in regard to iPhone 5.
https://discussions.apple.com/thread/4345374?start=0&tstart=0

It looks like the very early, and the later would be beneficial. A long thread, but it might help you rule out other areas, or give you new ones to investigate.

Verizon_Support

Hey there Killylokey. I am sorry to hear of the continuous issues that you are having connecting to the exchange server on your new iPhone 5. I am glad that you were able to find a temporary resolution, but I would like to look into a permanent solution for you.

There was a recent software update to the iPhone as of 2/19/2013. Did you complete the update? Let us know if after updating the software if you continue to have issues with the server.

NickB_VZWSupport

VZW Support

Follow us on Twitter @VZWSupport

Killylokey

Thanks for the heads up on the IOS update. However my particular issue encompasses Andriod devices (phones and tablets) and Windows laptops using USB dongles and imbedded 3G and LTE hardware. This issue is very consistent.

Here is a simple visual aid:

server set to: Using Connection: Result:

"mail.our-domain.com" 3G / LTE Cannot Get Mail

"mail.our-domain.com" ISP other than VZW OK

"our External IP" 3G / LTE OK

"our External IP" WiFi same LAN as Exch Server Cannot Get Mail

We have 1 AT&T iphone. It always works.

Basically, through simple deductive reasoning, there is no configuration/hardware problem. Verizon's Wireless network cannot consistently resolve our domain name to our external IP address. AT&T does, there is even a Sprint iPhone that worked as intended. All devices that rely on a Verizon 3G or LTE connection to the internet have this same problem.

kmstoner

I had the same issue with a second email account. I found that the users account in AD in the Security Tab, Advanced section did not have permissions for RAS IAS. I added the appropriate read permission and other necessary permissions to the account and voila! Hope this helps someone.

CIIGUY

I just experience the same problem. All of the sudden without making any changes I got the error message on my iPhone5 "Cannot Get Mail - The connection to the server failed." This was strange because I was still getting email on my Outlook and on my "webmail" I was still able to get emails.

Basically it was a really simple fix. Instead of calling up a Verizon rep and then getting connected with an Apple "expert", deleting the account, resetting network settings, turning off the phone, turning on the phone, etc.... try this:

Delete a bunch of emails from your webmail (the way you access mail from the internet when you are not on your office computer) around the time that your emails stopped coming through to your phone. This immediately fixed the push problem for me. There was a message that my phone simply didn't like.

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