I can only send and receive Imessages. I can't send or receive sms. It says not delivered. Please help!!
Hello KolbroI never like to hear our customers are having difficulties. Let's look into this! Are you able to make a call? Dial #832 to check. What zip code are you in?JoeL_VZWFollow us on Twitter @VZWSupport
Hi it said the test call was successful but still can't text. My zip code is 94112
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Edited by: Verizon Moderator
Hello kolbro!Let's look into this, I want you to be able to use messaging! You have an iPhone now, correct? When did you get this device and what was the previous device? Have you ever been able to send SMS?ChristinaB_VZWFollow us on Twitter @VZWSupport
Yes i have an Iphone 4s. I got this device 1 and a half year ago and about
to upgrade soon. My previous device was from Verizon too. It wasn't an
android or a smartphone. I dont think i was ever able to send sms. Im not
really sure because most of my friends have iphones so i use imessage. I
can't text my non iphone friends.
On Thu, Sep 18, 2014 at 9:29 PM, Verizon Wireless Customer Support <
Thank you for taking the time to troubleshoot with us here. I would suggest checking your account features for a Text Message Block through http://www.vzw.com/myverizon, login then click Add/Remove Features on left side. I am eager to get to the bottom of this!Thank you,YaleK_VZW Follow us on Twitter @VZWsupport
Hi i checked and no messages were blocked.
On Sun, Sep 21, 2014 at 5:33 AM, Verizon Wireless Customer Support <
kolbro,Good to go. Were you able to remove that feature on the website? Are the text messages working now?BrianP_VZWFollow Us on Twitter @VZWSupport
I'm not sure how to get to the page. I'm only an account member.
