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How to remove Verizon Software Update Assistant on Mac

I had a Samsung G4 and in the course of using it I installed on my Macbook Pro the program: Verizon Software Update Assistant.

I no longer have this phone so I want to delete the software. I deleted all the files I could find but I still get messages from the program.

How do I completely uninstall this program from my Mac (OS/X 10.10.5)?

Comments

Verizon_Support

Thank you for reaching out to us, mojo_maniac. Let's take a look at this. can you still find the app icon? Here are some steps to try. http://spr.ly/6587BJGlh

DerekR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

squirrel85

Mine was installed in my /Users/username/ directory. The directory is called "Verizon Software Update" If you remove that directory the Software Updater for Samsung devices will be removed. If you have a Motorola device, the process is more detailed and less straight forward. I had to write a small script that I ran in a shell to remove the stuff that was scattered all over the drive. If you would like I can provide that as well.

Jet7973

Could you, please, provide the information about removing the Motorola software as well. It would be very helpful. Thank you.

Verizon_Support

Jet7973 - Providing you the information you seek will be our pleasure. What make/model device do you have? What software version are you wanting to remove?

JacobV_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Kunessin

I found this with the Activity Monitor. Applications -> Utilities -> Activity Monitor. Once the Verizon Upgrade assistant is open, double click it in the Activity Monitor. This should open a second panel that has the tabs of Memory, Statistics, and Open Files and Ports. Click Open Files and Ports. This led to the first line being something like: /Users/{my comp name}/Library/Application Support/Verizon Wireless. Just looking in the Application Support didn't show the folder, as it was hidden. I had to type in the whole address. Then there is an Uninstall button there.

mccoyts66

I have the same issue, however, I do not have the choice when I open my activity monitor for "open files and ports" I just have CPU, Memory, energy, disk and network" tabs and none of them will allow me to do anything. Under the settings I have Run Spindump, Run System Diagnostics, and Run Spotlight Diagnostics. The only place I could find it to move it to the trash was in the area that pops up when you insert a USB. I have not been able to locate it anywhere in my applications or files.

Please help me remove it. My computer has been having glitches ever since I installed it.

Verizon_Support

mccoyts66 We understand how important this is is for you. This software should never cause any glitches to your system. It's in combination with your device drives/Verizon sync options. If you use your phone to transfer/back up data you'll need to keep all related software on your computer. Do you back your phone up to your computer?

TrinetteW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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