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Coverage in Puerto Rico
JohnO_
Newbie

Hello,

I'm going to Puerto Rico next week for a wedding. I'm going to need to be able to get some work done while there and since we are not going to be staying in San Juan, I have some concerns about the coverage. From what I've read, Verizon has no presence in Puerto Rico, and while the coverage map looks really pretty. The comments I've seen online are not so heartening. What are my options? I have a Samsung S8+. If the coverage is inadequate, can I drop in a local prepaid sim? Or can I get a different phone that will work as a hotspot in Puerto Rico from the Verizon store?

Thanks,

JohnO

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chris2betsy
Newbie

I was recently there for the Earthquakes and had no signal at all, please help.

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chris2betsy
Newbie

I have prepaid Verizon and it does not work.

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Asterisco
Newbie

I’m in PR now, 17 May. coverage for data is pretty spotty. You’re gonna wait a while for pages to load and messages to send, and it’ll often time out. In the rest of the island it’s worse, but you’ll get some coverage in some spots more than others. You won’t see “VERIZON“ in the top corner. I barely get 3 bars in some areas. We’re traveling the whole island. In San Juan, you occasionally connect to “Claro”, but right now that’s the only service anyone is connecting to. AT&T works best right now (Family has that), and more local companies. Calling is pretty stable, but I barley use it so I can’t say it’s good everywhere. A lot of times you’ll get “Extended 1x”. Hope you have better luck than me. I usually just wait  when connected to WiFi.

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vzw_customer_support
Customer Service Rep

John, we know how important it is to make sure that your services work properly while you are out of the country. We do have coverage in Puerto Rico. You can view the coverage online at https://www.verizonwireless.com/featured/better-matters/?map=4glte#maps

 

giuseppemas
Newbie

I was in Puerto Rico till May 12th 2021 and the overage is bad, most of the time I cannot reach another  US person with an error  message: this international call might be charged extra and silence after!

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vzw_customer_support
Customer Service Rep

Being able to communicate while traveling is essential. We're sorry to learn about the recent issue with using service in Puerto Rico. that must have been a painful experience. During your future travel, we recommend that you contact us or our Global Support team to discuss coverage concerns. The contact numbers are 800-711-8300 (Support Team) or 908-559-4899 (Roaming Internationally). We hope this information is helpful. Your business is appreciated. 

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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shopready
Enthusiast - Level 1

I hardly had service when I went to  PR. Most of the times people would call me it would go straght to voicemail when i was in an area with plenty of cell service. Verizon no longer works in Puerto Rico unfortunately.

mama23dogs
Legend

Puerto Rico is covered under At&t domestic, and At&t does have coverage.  Pick up a prepaid sim for the trip.  

 

vzw_customer_support
Customer Service Rep

shopready, I totally get how important it is to have working service while traveling out of the country. Our goal is to make sure your service is working properly at all times. Our service does work in Puerto Rico. Keep in mind that domestic rates apply for that destination. When did you travel there? What type of domestic plan do you have? 

 

 

DiaS_VZW

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chris2betsy
Newbie

Verizon need to fix this problem in PR. i was there for the earthquakes and because of not having service i coudnt see some of my relatives in this emergency situation. i am very disapointed with Verizon thinking of moving to AT&T.

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mama23dogs
Legend

@chris2betsy wrote:

Verizon need to fix this problem in PR. i was there for the earthquakes and because of not having service i coudnt see some of my relatives in this emergency situation. i am very disapointed with Verizon thinking of moving to AT&T.


 

When you are in Puerto Rico you are roaming domestically on other carriers. So you are not in fact using Verizon towers and your notification bar should say, 'extended'.    
So 1.   Blame the earthquake.   2.  Blame the local network.   
I am sure that AT&T was suffering some of the same issues. FYI AT&T has sold its Caribbean network to Liberty.   
https://www.verizonwireless.com/support/domestic-roaming-faqs/