Dearborn Heights MI

felix12
Newbie

just getting a weak 4G LTE signal for the last 2 weeks

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vzw_customer_support
Community Manager
Community Manager

Hello felix12! That's definitely not the experience we want for you, and I appreciate you letting us know. Just to help pinpoint what's going on - can you tell me if this issue happens everywhere you go or mainly in one spot? You can also visit https://www.verizon.com/support/check-network-status/ to check for any network issues. Let us know if you still need assistance with this issue and we'll take a deeper look!

-Dee

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2 Replies
SynthpopAddict
Champion - Level 3

Have you used the "Check network status" link at the right, under the "Get help from Verizon" box to see if any outages have been reported in your area?

Maybe it's just me, but I think Verizon must be doing some work on the network somehow, because I've experienced several outages over the past few weeks both at home and at work.  Even now I get "5G service may be limited in this area" when I check the network at my home address.

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I'm not a Verizon employee, just another customer trying to help.
vzw_customer_support
Community Manager
Community Manager

Hello felix12! That's definitely not the experience we want for you, and I appreciate you letting us know. Just to help pinpoint what's going on - can you tell me if this issue happens everywhere you go or mainly in one spot? You can also visit https://www.verizon.com/support/check-network-status/ to check for any network issues. Let us know if you still need assistance with this issue and we'll take a deeper look!

-Dee