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How to check on the Status of a Repair Ticket
MikeStafford
Member

Can someone provide a self-service link to check the status of a ticket, please?

I need to find out where we stand with a ticket that has been ongoing for over 3 weeks now.

Thank you in advance.

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Re: How to check on the Status of a Repair Ticket
vzw_customer_support
Customer Support

MikeStafford, we are sorry to hear that you have been waiting for answers for so long. Though there is no web page to search the status of an individual ticket, we would be happy to check the status for you. Would you happen to have the ticket number? LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! 

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Re: How to check on the Status of a Repair Ticket
Sherrymaejewell

What is the use of having a repair ticket if there is no way to follow up on it? 

Re: How to check on the Status of a Repair Ticket
vzw_customer_support
Customer Support

Sherrymaejewell I'm sorry you have not received an update on your ticket. Is this for cellular or data service?

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