I have been trying for weeks to get a Verizon LTE Extender working. Several conversations with tech support. It will not get past "Connecting to SeGW Server" status to activate.
I have opened ports 500/4500 (UDP), 80 (TCP), 53 (TCP/UDP) and 123 (TCP/UDP) in my Google Nest Wifi router. Factory reset the device several times at tech support's request.
What am I missing? Help.
Thank you for reaching out to us. To better assist with your Network Extender issue, I'll be sending you a Private Note, please reply to it, so we can get started.
~Maria
Thanks, Maria. Official channel-wise, I'm waiting 3-5 days for someone from the network team to get back to me. In the meantime if anyone in the community has experienced a similar issue or has successfully set up a Verizon LTE Extender on Google Nest WiFi, I'd appreciate your thoughts.
I have had the issue for weeks, not a few days. I have spent hours in three separate sessions with your tech support, which consisted of being asked to move the device around my house. reboot it and "wait". At one point last week the tech said they would send me a new device and it would arrive on Monday. When I called on Tuesday to see where it was I was told that the device had never been ordered and asked to spend another hour+ troubleshooting it. There are enough people with the same problem on your forum and on the internet that it seems like maybe you shouldn't sell these devices without also offering full setup support.
I will also note that the page on your site where you sell them says nothing of needing a strong enough Verizon wireless signal that it can make it through what appears to be a complicated setup. You should offer a test before purchase to make sure service is strong enough to support device installation and save people many hours of wasted effort.
Replying to:
Thank you for your reply. We are truly sorry to learn you have had issues for more than 5 days and would like to help. Please tell us, were you able to troubleshoot connection before? Did you recently move the extender?
~Maria
I have the very same issue...no help is avaliable
@Woooody99 wrote:I have the very same issue...no help is avaliable
Everybody having 4G LTE Extender issues might identify the model extender they have, e.g. the older Samsung or the current Askey model?
Help is here! To better assist with connection issues. I'll be sending you a Private Note, please reply to it, so we can get started.
~Maria
I had the same issue. We're sending you a new extender!
I'm going to check out US Cell!
Hey there, Wingdamwes, we want to make sure your equipment is up and running. Did you receive your replacement Network Extender and were you able to get it connected?
-Lauren
walked through the basic troubleshooting advice provided via the community and nothing works.
the screen still shows that it is attempting to connect to the verizon segw server
cmorriswest, we're sorry to hear that you're having problems setting up your Network Extender. We want to make sure this is resolved ASAP so you have service where needed. We're going to send you a Private Note so we can help you.
~Jesse
I have the same issue. and dealt with Verizon Customer Service who told me it should take about 4 hours to connect. Well, it's been 5 hours and still not being able to connect. I had rebooted both extender and router couple of times. Please advice.
Hello, Matchamochi. Help is here. So sorry to hear you are experiencing issues with the extender connecting. Please share more details. What is the make/model of the extender in question?
-Natasha
thank you for your response. I had talked with your specialist for about an hour and he insisted that he could help. Unfortunately, he couldn't and just sent me a website to check and looks like he closed my case.
I have LTE NTWRK EXT BLK.
We are very disappointed with this unresolved extender issue and thinking about switching to T-Mobile.
Thank you for reaching out again Matchamochi. Before you decide to leave us, let's work together for the best options for a great Verizon experience. Please reply to the following private message, and we will move forward. Here is also Support information for the LTE Network Extender that includes the User Guide: https://www.verizon.com/support/lte-network-extender/#popular
-Deb
never received a response or request to correct
please advise
unless issue is resolved, we will have to research other carrier options
I am having the same issue. Tired of calling and chatting. I have spent several hours on this already. Please help.
We're sorry to read about the issue you're having with your extender. What is the model? Was it working before? ~Peter
Had no issues when I first received it - then nothing for months and we remain on 1 bar with spotty service since then.
Model Info:
Verizon LTE Network Extender
SKU: ASK-SFE116
SN: *****
MAC: 4CABF882B8CE
Date Code: 20220719
We're here to help with your concern regarding your extender. Have there been any changes to your ISP or the modem? ~Peter
No changes to ISP or modem.
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