Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Mobile hotspot keeps randomly disconnecting

My hotspot on my iphone keeps randomly disconnecting. It has nothing to do with my iphone, because when I had a windows phone, the same thing kept happening. It also has happened on 2 different windows 10 PC's It is getting tedious to have to constantly rest my mobile hotspot on my phone and wifi on my computers to get it to reset.  I have to do this between 5 and 10 times every day.   

Re: Mobile hotspot keeps randomly disconnecting
Customer Support

Let’s get to the bottom of why your Hotspot feature is disconnecting and put a stop to it.  When does this first start?  How often is this happening?  Is this happening when connecting to any other devices besides the two Windows PC devices?