Order is processing
Enthusiast - Level 2

Placed LTE Home Internet order on 8/15.  Got confirmation email, clicked track order.  For the past 11 days status has been "processing".  Why hasn't order been shipped?

Re: Order is processing
Customer Service Rep

We know being your new LTE Home Internet delivered and setup is going to make a huge difference in your home, and we do want to ensure you have it quickly, Chuck46. The online order tracker is more for the status of the order with us, so processing can mean it has shipped and hasn't be delivered and completed yet. Have you received an email or notification on your phone from us regarding the tracking number for the shipper of the package? *Zaak