Poor LTE Chicago loop
VzwChi
Newbie

Anyone else experiencing very poor LTE speeds in the loop? Speeds are consistently less than 1mb and anything data related is useless while in multiple outdoor locations. Switching off 4G provides more reliable data service. Voice service is fine. I filed a trouble ticket but no response yet.

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BigMak99
Newbie

Started having LTE issues since yesterday (9/18) morning in 60604 area code (loop). Switched off LTE today and now at least, I can get emails. I was on AT&T for 16 years and got tired of their problems and switched to VZ because of their reliability reputation. Everything was great until yesterday morning. I called VZ service too. "Got a same standard reply. No outages in the area. Try back later". If VZ don't solve the issues by this weekend. I am switching back to AT&T.

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vzw_customer_support
Customer Service Rep

Hi VzwChi,

I don't want any of our customers to have issues and I am here to help! Do you experience the issue in or outdoors? Current zip code? When did the problem begin? I can happily review your account in an effort to identify if a resolution has been provided. Please DM me your name and wireless number. I look forward to hearing from you soon.

Thanks for your contribution to our community forums,

AyaniB_VZW

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VzwChi
Newbie

I can't seem to send you a DM since we are not connected.  Here is all the relevant data (minus my name and phone number).

Zip code is 60606.  Slow speeds are outside, tested at multiple locations throughout downtown chicago. Using Speedtest.net, the Ping times remain good (less than 75 ms), bars of signal fine (3 or more bars) but the LTE download speeds are less than 1.0Mbps with webpages, email, etc difficult to load.  Problems started about a month ago.  I am using an Iphone 5 with the latest software.  I have taken the sim card out and reset networking settings on the phone.  Neither has made a difference.  Speeds are better in areas outside the loop (downtown area).

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VzwChi
Newbie

AyaniB_VZW- I figured out how to connect via DM (message just sent).  I hope you can find out what is going on with the network in the loop area of downtown Chicago.  Thanks

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Ann154
Community Leader
Community Leader

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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