Poor coverage 38858 and my phone stays on roam
DK80
Enthusiast - Level 1

I just started using Verizon ordered a Samsung galaxy s23fe. Now my service at home and surrounding area of 38858 is very poor and my phone stays on roam.

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5 Replies
vzw_customer_support
Customer Service Rep

We're sorry to hear about the issues you're having with your service. We're not showing any network issues in your area which would explain the problems. Can you please describe the issues you're having with data, calls, and text? How many bars of service do you have?

~Jesse

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DK80
Enthusiast - Level 1

Iam always roaming even when I'm at home. I have to use wifi and getting to be a problem 

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vzw_customer_support
Customer Service Rep

Hello, DK80. My apologies to hear of the issues with your service. Help is here. How far from your home must you go before you notice a positive change in your service? Also, when did this begin? 

-Natasha

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DK80
Enthusiast - Level 1

It begin when I got and activated my new Samsung galaxy s23fe and I can't even enjoy my phone or service. It's becoming a burden...

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vzw_customer_support
Customer Service Rep

I can 100% understand the frustration that comes with a phone not working properly.What troubleshooting have you already tried? You can find our troubleshooting assistant here that can help. Please give it a try and let us know how it goes: https://www.verizon.com/support/samsung-galaxy-s23-fe-troubleshooting/

~Jesse

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