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Service Getting Worse And Worse
darkninja333
Member

Lately my service has been getting worse and worse. I used to get 5 bars at my home and now barely get 3. On top of that the second I go over my 75 gbs of data my internet becomes dial up. I switched over from TMobile for the superior coverage and speeds and I'm starting to regret it.

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Re: Service Getting Worse And Worse
vzw_customer_support
Customer Support

darkninja333, we greatly appreciate you coming over to Verizon and we hope to provide your service for many years to come. We are here to assist with your concerns about the service issues. 3 bars were mentioned. What is your actual experience with using the phone when you see 3 bars? It sounds like you have the Do More Unlimited plan, which provides 75GB of 4G LTE speeds and then reduced speeds during times of congestion after 75GB has been used in a billing cycle. To you confirm, do you experience fast speeds prior to the 75GB of usage?

DavidC_VZW

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Re: Service Getting Worse And Worse
Tigerstep
Sr. Member

Well for one, mobile data was never meant to be used like home internet. Why should Verizon give you access to fast bandwidth over the customer who has 8GB just because you have unlimited data? There are others on the same network too you know.

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Re: Service Getting Worse And Worse
drm1963
Member
Harrison, Tennessee 37341 Cell Service degraded badly from Full bar to in past 6 months now @ 1 dot
drm1963
drm1963
Member

First off We have iPhone X, iPhone 6s+, iPad 9.7 with Cell service on it.

Family has iPhone x, iPhone 8, iPads, a few Android devices  etc...

We are an Apple FamilyWe have lived in this Home for over 5 years and I have been with Verizon forever, prior to moving here.

When we moved in we had Cell service at MAX strength.

Over pst 6 months our cell service has degrade to what it is now, ALL BUT NON_EXISTANT!

Now this is both inside and Outside the home and the Tower is 1.5 miles away and since I hve not moved my 4,000 sqft home and from what I can tell the tower has not moved either there must be something that Verizon is doing to degrade the signal.

I keep all the phones for my family updated. I have had the phones to the Verizon and Apple store and neither have identified issues with our phones so again, there must be something that Verizon is doing to degrade the signal.

 

I have spoken to others in the area with Android as well as more Apple products and they all have the same story.

 

Verizon service has degraded to the point to where I am looking at changing providers as well as recommending others do the same in the area and then Verizon may take notice of the situation!

I can go to my family inCleveland where we have always had a full bar and strangly we still have a full bar when there but again we return home and anywhere we are we no have just 1 dot or less!

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Re: Service Getting Worse And Worse
drm1963
Member
Harrison, Tennessee 37341 Cell Service degraded badly from Full bar to in past 6 months now @ 1 dot
 
drm1963
Member

First off We have iPhone X, iPhone 6s+, iPad 9.7 with Cell service on it.

Family has iPhone x, iPhone 8, iPads, a few Android devices  etc...

We are an Apple FamilyWe have lived in this Home for over 5 years and I have been with Verizon forever, prior to moving here.

When we moved in we had Cell service at MAX strength.

Over pst 6 months our cell service has degrade to what it is now, ALL BUT NON_EXISTANT!

Now this is both inside and Outside the home and the Tower is 1.5 miles away and since I hve not moved my 4,000 sqft home and from what I can tell the tower has not moved either there must be something that Verizon is doing to degrade the signal.

I keep all the phones for my family updated. I have had the phones to the Verizon and Apple store and neither have identified issues with our phones so again, there must be something that Verizon is doing to degrade the signal.

 

I have spoken to others in the area with Android as well as more Apple products and they all have the same story.

 

Verizon service has degraded to the point to where I am looking at changing providers as well as recommending others do the same in the area and then Verizon may take notice of the situation!

I can go to my family inCleveland where we have always had a full bar and strangly we still have a full bar when there but again we return home and anywhere we are we no have just 1 dot or less!

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Re: Service Getting Worse And Worse
Jroutte
Member

Same here, ready to switch

Re: Service Getting Worse And Worse
vzw_customer_support
Customer Support

We are sorry to hear that your services aren't working in your area. This is never the type of experience that we want our customers to face. I do want to make sure you are all set with your service and have a working phone to use. To clarify, when did you first start having issues with your phone? JasperM_VZW

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Re: Service Getting Worse And Worse
Hobbz
Member

I know this thread is old, but the Verizon service here has become almost unusable where I live. My father’s house drops all the time. Verizon was the best service period. . . 20 years ago and arguably up to 5 years ago. I am looking to switch. 

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Re: Service Getting Worse And Worse
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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