Cell signal going downhill over last couple of months. Dropped calls, no service in areas where already had decent service. Signal strength fluctuating between -108 and -118dbm. Pretty unusable.
We know how important it is to stay connected. Let's take a look into your area. Can I please have your ZIP Code?
EllisandraC_VZW
06498
my zip code is 30513
My zip code is 30513 For years I had excellent service, but it has gone from bad to worse, people are unable to understand my conversation most of the time. Was told 3 months ago that you were working on the tower that serves my area, but no improvement. Service is no longer acceptable, if there is no improvement very soon will have to change carriers, as this is my only phone. (I'm in my 70's and live alone)
Thank you, bbilford.
Currently we are not showing any alerts in your area. Please send us a Private Note so that we may continue to troubleshoot the issue you're experiencing with your service.
CelesteR_VZW
I have the same problem, except now I have to go outside to get reception, and it's 25 degrees outside!
zip code is 18444
Marhevka1, we are sorry to hear you are having issues. Did this just recently begin? What type of device do you have?
-Joshua
VERIZON CUSTOMER SUPPORT NOTHING BUT LIARS!!!
You will get nothing but LIES and the run around from VERIZON. Verizon is full of C,rap, Signal bars are an exact representation of the SIGNAL and service available for a device. I also have ALWAYS had full bars at my home with full 4G service. As of 3 months ago I barely get 1 bar. Verizon wants everyone to think its their device or their home has magically transformed and now we all need "SIGNAL BOOSTERS". Verizon customer service is now just as useless as Verizon's weak signal!!!
As our valued customer, your account concerns are our concerns too. After reviewing the feedback you've provided here, this is certainly not the way we want you to feel about Verizon and we'd like to turn this around. Let's work together to address your concerns about the service issues you're experiencing. Since we will need account-specific details from you, we’re requesting your permission to gain access to your account. Please check your Inbox as we’ve sent a Private Message to you regarding on this topic:
RobertC_VZW
No Robert I tried that already with ZERO results and Verizion saying that NOTHING HAS CHANGED in their service. Yet what do we see in the forums, all across America customers having the same issue..... Hmmmmmm must be mass psychosis right!? I and my wife are on line as I type (We have 2 laptops) picking out our new T mobile phones and will pick them up tomorrow. ALL of you customer service experts need to be truthful with whatever has happened with the signal loss across the nation. But instead its all smoke and mirrors and LIES!!
JUST FYI I have been loyal to Verizon for over 20 years, but that ends tomorrow. I can get brand new phones and the same unlimited service from T mobile for half the price we pay your company now. I have been reading through the months and months of customers complaining about the signal issues and not one of them has ever gotten a fix or answer. So tell me again about how LOYAL Verizon is to us the customers?????
Yes new normal for unreliable Verizon who charge more tax and fees but failed to provide.
Predator7, we want to be sure you get the service you need. What issues are you running into with the service (dropped calls, no data)? How long ago did you start having issues like this?
Ive been having the same problem speeds on my home internet and phone internet, both devices are fast between 2 am - 8 am reaching 50 mgps downlod speed and around 6 mgps upload speed but then drop to 1 mgps download speed and 3 megabites per second upload speed for the rest of the day which is super slow to even surf the web. The drop started happening slowly getting less and less signal during the day until it got to that speed, ive upgrade to a window antenna and speeds don’t seem to change. customer support super friendly but can’t solve the problem, speeds are fast again in a 5 mile radius, area 78574
William100, we'll help find some answers here and improve your speeds however we can. To provide the proper support are you using our 4G Broadband Router with Voice or a newer model?
AlanS_VZW
For months I been getting the run-around and lied to and tickets get ignored get the script reply no known outages must be treesor buildings blah blah not one tree or building has been added between me and newest tower a mile away no forest or sky scrapers magically appeared new sim card no difference get told now newest script excuse that "1 bar is in our accepted range" and another used is I'm now in a " marginal" area i.e no signal is expected odd how for years that was never the case I guess next I'll be expected to dance on roof with attenna ?
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