Slow data speeds after change to unlimited plan

[ZAST808]

my data speeds have slowed dramatically since I have switched to the unlimited plan. Why is that?

[BRIHES59]

My LTE data speed had slowed months before changing to the unlimited plan. My data speeds are so slow I can't check my e-mail. I was told by a sales rep that my iPhone 5s wasn't compatible with the new LTE service, so I bought a new iPhone 6se today and my data speeds are just as bad! I live, work and travel in St George Utah (84770), and my friends who live in the same area have similar phones and Verizon have far better LTE speeds than me. I'm very upset I pay so much money for absolutely the poorest service.

[vzw_customer_support]

Having the best speeds possible is a must, BRIHES59. We would like to work on some troubleshooting with you to ensure you have great speeds. Have you attempted any troubleshooting steps on your new phone?

MahrizaM _VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[BRIHES59]

I've reset network setting numerous times.

I just started a new billing cycle on April 8th, since then there's been very little change in data speeds. Instead of .01Mbps, I'm getting about .50Mbps. I've only used 1.2G since the start of my new billing cycle.

[eclarkmx]

I have the same issue reported in this topic I used to have a 24 GB plan with 3 phones sharing it I got  a smarthub for my RV so I could have wifi on the go and I assumed that going unlimited would be good.

Ever since I did that I get less than 1mb upload/download, I need to know why?

[vzw_customer_support]

eclarkmx, ensuring that you have the right plan to suit your usage needs is a must. Help is here. Our unlimited plan is great but it is important to understand all the ins and outs.  With unlimited plan for cellular devices, upon reaching 22GB, your data usage may be prioritized but still unlimited. When using mobile hotspot via the unlimited plan, upon reaching 10GB, your usage will be changed to 3G for the rest of that bill cycle. Are you using your unlimited plan with a hotspot?  Please see the link provided for our unlimited plan FAQ's. Reference #9 & #10. http://spr.ly/65828Sbk6

NatashaA_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[TrTrenck]

How can Verizon consider this 3G? Or any part of acceptable!

On Tue, Jul 18, 2017 at 1:51 PM, vzw_customer_support <

[ALLWHITE360]

Same here. Before 22GB

[Carlen13]

I have the same issue here in St George, UT 84770 I live near the University and Interstate 15.

I opened a ticket and was told that all 3 towers in downtown St George are 3G towers not 4G. I get less than 1 mb download speeds its insane!!! I have a brand new S8. Feels like I bought a new sports car and I'm condemned to only go 10 miles per hour....I'll probably leave Verizon. For 2017 those speeds are just not acceptable. Makes no sense to me that a city of 88,000+ people with a University, High School, major interstate ( all less than a mile from where I live and work) and host to things like The Ironman, Senior World Games, etc that bring thousands of visitors each yr that Verizon would have the 3 towers covering the downtown area as the slowest most outdated, absolutely unbelievable. Everyone who is experiencing slow data speeds needs to call and complain and open a ticket otherwise nothing is going to change.

[Carlen13]

We are getting 5 new towers. 1 on top of Dixie High School hopefully it will help improve our speeds in Downtown St George!!

[clayjt]

Wife and I having a seriously slow internet problem since switching to new unlimited. Already called once to complain. Any help in 37323?

[vzw_customer_support]

We want to make sure that you can enjoy all the services we provide from calls to texts and even voice services. How long has this been happening in this area? Do you recall making any changes to your devices?

HarleyE_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[clayjt]

It's been going on for about 5 or 6 months. We both have S7s. Used to be on grandfathered unlimited plan and thought we were getting throttled so we switched to new unlimited and now seems worse. And no we're not over our 22gb limit

[vzw_customer_support]

clayjt, we feel your need for speed. As we pride ourselves on our network, we always want to ensure that you're enjoying the experience. After reviewing this area, we can confirm that there are no reported outages. Let's investigate this further. Can you tell us what kind of speeds you've been receiving? You're welcome to visit http://bit.ly/2mkahtz to run a speed test for us. Have you noticed a change in the speed at a particular location? Is there any difference indoors vs outdoors?

SamanthaT_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[clayjt]

According to another rep it's a marginal coverage area which I think is [removed]. It's usually .50 mbps down 1 mbps up. And no I'm not getting a network extender!

Profanity removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

[vzw_customer_support]

ZAST808 -

We pride ourselves in our network, so it's upsetting to learn you're having speed issues since switching. Let's get to the bottom of this.

What is your zip code? Does this happen all the time or specific times of the day?

EricaC _VZW

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If my response answered  your question please click the Correct Answer button under my response.  This ensures others can benefit from our conversation. Thanks in advance  for your help with this!

[ZAST808]

This is a speed test from today with 3 bars happens all the time zip code is 96150

Sent from my iPhone

[vzw_customer_support]

We appreciate the zip code. It definitely was helpful. Let's dig deeper. If you don't mind me asking. How much data have you used this cycle?

AnthonyM_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Steve_Jep]

I switched to Unlimited plan just before leaving for pipeline job, my hotspot speeds before were 10-15Mbps down and 5-10Mbps up.

These are my speeds now-

I am assured that they are working to fix the issue as soon as possible, yet it seems to persist. I am sure you can imagine even the headache just to get here to type this. This is basically paying for unlimited internet to get no internet. If a tower is down then give us some [removed] satellite internet until it is fixed, it averages about the same [removed] speed as I am getting on your towers anyway at full 4g(10Mbps)

Profanity removed as required by the Verizon Wireless Terms of Service​

Message edited by Verizon Moderator.

[vzw_customer_support]

Steve_Jep-

I feel your need for speed. Those speeds would certainly frustrate me. We want to get to the bottom of this right away. I sent you a message to your community inbox. Can you please respond there so we can provide more personalized support? Thank you so much!

AmberK_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Svetik]

You guys are just disappointing me on every level starting from customer service to you network speed I have been with you 10 years  . I have to wait 15-20 min to download load a small  app 30 to 40 mb I spent a week phone with you lost about 6 working hrs explaining my self to ever rep I got transferred to then lie to  Accused of theft could not believe how I was treated  . 

I feel we will never see the service we all once love ... 😞