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Where and how do I report cell service outages?
mikeyx13
Enthusiast - Level 1
‎01-27-2015 05:50 PM

This web site is so poorly laid out there is no link for reporting service outages, live chat is pointless. Cannot make or recieve cell calls from mulitiple phones from different accounts. Location is in Oakley CA

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Re: Where and how do I report cell service outages?
Ann154
Super User
Super User
‎01-27-2015 06:02 PM

Very sorry for your inconvenience. You can report any service outage via our 800# - 800.922.0204 from a working phone or 611 on your verizon phone from a location not affected. Once again, very sorry for your inconvenience.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Where and how do I report cell service outages?
Ann154
Super User
Super User
‎01-27-2015 06:02 PM

Very sorry for your inconvenience. You can report any service outage via our 800# - 800.922.0204 from a working phone or 611 on your verizon phone from a location not affected. Once again, very sorry for your inconvenience.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Where and how do I report cell service outages?
DevonB97
Enthusiast - Level 1
‎03-07-2019 06:33 PM

why is there no way to report an outage on the web? i cant use my phone and im unable to leave the house atm. 

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Re: Where and how do I report cell service outages?
deloused
Master - Level 3
‎03-07-2019 11:04 PM

You could report an outage to a Verizon employee online thru the website chat, or Facebook or Twitter, but there's really no need to as they'd be aware of any outage already due to network monitoring