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ASK-NCQ1338 RANDOMLY DROPS CONNECTS SINGAL AND REBOOTS. HELP!

I just started this service a few weeks ago and the gateway randomly shuts off and reboots daily.The solid white light go blank sometimes for a minute or two and reboots(flashing white light) and signal reconnects.Does anyone have a fix for this issue or should i just cancel the service and find a new ISP? This service is useless with this issue.

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Verizon_Support

Good morning! Thank you for bringing this to our attention. We'll be happy to help. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

Maded1

I chatted with verizion support and they identified my issue is with the gateway and are sending me a replacement.I do see that it is a different model gateway from the original one.Hope this fixes it.Support said software update on original unit is causing the random drops.Hope this it the fix otherwise i will be canceling this service .I will update this post with my results.

Verizon_Support

We are glad to learn you are about to receive a replacement. Stay safe, and please don't hesitate to reach out for further assistance.

~Maria

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