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ASK-NCQ1338FA not updating

kaoscoach
Newbie
‎09-13-2023 09:02 AM

My device is at 3.2.0.18. How do I get it to update to the latest 3.2.0.21 which came out in July 2023?

4 people had this problem.
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vzw_customer_support
Community Manager
Community Manager
‎09-15-2023 09:08 AM

Hello, kaoscoach. Thank you for this question. The latest software update was released on 7/12/23. We are working to release to all customers as the software update is sent out in waves. We do appreciate your patience while we work on getting the latest update out to you. 

https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338fa-update/

-Natasha

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kaoscoach
Newbie
In response to vzw_customer_support
‎09-21-2023 08:04 AM

How many waves are there that this would take over 2 months? 

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Bama76
Newbie
‎10-05-2023 12:27 PM

You're not alone.   Been using mine since early Apr and it's never updated.   Trying to figure that out now.

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stevil
Enthusiast - Level 2
In response to Bama76
‎10-24-2023 07:50 AM

Just picked mine up last Friday, it's on 3.2.0.18, it's way flaky, and I can't see any option to even check for updates.

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