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Address no longer available for Verizon Home Services

Our address showed availability for 5G Home Internet 2-3 months ago. I went as far as placing everything in my cart during the order process. Then decided to wait and do some additional research, as we typically only get LTE on our phones inside our home and I wasn’t sure how that would work.

I went online to look into it again today and now it says Verizon Home Services isn’t available at my address.

Why would the status change? Is Verizon fine tuning the coverage areas or are they limiting subscriptions?

Comments

Verizon_Support

We're sorry to hear that it's no longer available in your area. There's a certain number of slots in any particular area and once those are filled the option to sign up is taken way until more slots open up. Please check back periodically for more availability.

~Jesse

Customer601

What about if you were already an internet customer and had a “slot” and were receiving internet connections then after two years, your address is no longer available to receive the internet service? Router no longer connects and unable to get it back due to the service “not available in your area”.

Verizon_Support

Hi Customer601. We are glad you have reached out about getting set up with the Verizon Wireless Home Internet again. You are correct "slots" are limited to the available signal in an area and we continue to monitor users and coverage, ensuring we can add more in the future. We recommend signing up at https://www.verizon.com/5g/ so when it is available in your area, you will be the first to know.

-Deb

martic

I have the same issue as the post above. I’ve had Verizon home Internet service since July and today it just stopped working, The router disappeared from my account and now the app says it’s not available at my address. Does this mean that I had a “slot” and Verizon just randomly took it away?

Hm5yrs

That would have been nice to be told instead of just made to feel like a fool on customer service instead of just being told the truth when I said it was available weeks ago and now it’s not

LeafyLapwing

I agree, I just spent a long time chatting with a customer service rep asking them repeatedly why it wasn't available in my area anymore and all they could tell me was "it's not available" and to join the waitlist. I even asked them if there were limited towers or something like that and they basically ignored the question and wouldn't give me a reason why it changed.

It's really annoying that I had to come here to find what should have been a very quick and simple answer but it seems like they don't want to advertise it as a limited feature for some reason, which is weird because if I had known that there were limited spots I would have jumped on this months ago

emceekap

My address is doing the same. I have had Verizon internet for almost a year and the last 2 months the speed dropped off dramatically. I thought maybe it was due to an old router. So I called up and they said they would send out a new router. I installed the new router and am getting even slower service then before with the old box. When I spoke to the Verizon agent he said that the internet service isn’t available at the I am at but I have been a customer and had good service for a good amount of time. This is ridiculous and totally not fair at all!!!

Brendan74

I am facing the same issue. My speeds have dropped off dramatically and it has made for spotty internet throughout my home. When I checked it said that wifi was not available at my address. If not, why would Verizon send me the router in the first place. It’s been over a year, how did the signal degrade so fast and then just become unavailable. Please respond Verizon. Thank you.

Verizon_Support

Hey there, Brendan74, we know it's important to have reliable data speeds. Are you currently using 5G Home Internet? When did you start running into issues with data? Can you let us know more about the issue you're running into?

-Lauren

kriscosta14

This is my 2nd time trying to respond in this thread. Hopefully this one posts. I am having the same issue!

I've had Verizon 5G Home in my house for the last 2-3 years. Ever since I got the notification this service was available for my address, I purchased it. I had no issues until earlier this year (2024). Prior to that, it's been great.

Earlier this year, my connection was very weak so I called for some help. They sent me a new 5G Home device and a free WiFi extender as a courtesy to help due to all the congestion in the area with new homes and apartments being built. They also switched the Node on the cell tower that I was connecting to, so it would speed up my connection.

That seemed to resolve a lot of issues, for several months, until this past week.

The connection has been super slow and I have been unable to stream. Speedtest shows values of a range between 6 - 30 mbps. I called Verizon to get some help and the representative was super helpful. He said that my address on the device is not my address so he was changing it. We received an email and it listed another address about 1 mile from here. I let him know there was an error and to adjust it. He said he did. We proceeded with troubleshooting and he advised that my internet connection was super strong and not to use the WiFi extender. Fast forward 1 week, I was having issues connecting to the internet again.

I called Verizon hoping they could change my address on the device back to my actual address (still don't understand who changed it to begin with). This representative explained the service is not available here, which surprised me and made no sense. I've had this device linked to my home for going on 3 years now but somehow within the last 2 interactions with verizon that address had been switched. He said he couldn't switch it back or I would lose internet.

I came online to do research and found this thread. Apparently when my device's address had been switched (by Verizon) I lost my slot in the neighborhood. I now can't get it back and someone else has it. I'm forced to connect to a cell tower thats miles away versus the cell tower that was closer to my home.

I don't understand how this program works and why multiple people are having the same issue where we have 5G service but then all of a sudden, we lose it. Verizon you need to do better. We rely on internet for very important day to day tasks like doing our jobs that pays the bills, for our kid's school work, for our own school work, for safety features (ex: RING camera connection), for ability to open and close our garage doors (myQ or similiar) and for ability to operate our Smart Thermostats which get us a discount on our electrical bill. We need internet. It's a necessity not a want anymore.

Please fix this.

kriscosta14

That seemed to resolve a lot of issues, for several months, until this past week.

Please fix this.

emceekap

I also just started using a wifi extender. Only issue is it only connects via Ethernet cable and wouldn’t even connect via wireless as I was told it would, even when it was literally right next to it. So I was told to use the Ethernet cord sent with it (8ft long) to keep them connected (one rep said that’s not even how it works) but now I have my router and extender almost arms width apart from each other. I do have the extender closer to the room that was having problems streaming etc and it seems to be running a little smoother. However it did slow down my overall internet in the other area of the home that the router is closest to. Pretty crazy if ya ask me. If my home was any larger I don’t know that it would be helping but so far it seems to be. If I were you I would run speed tests with the extender and with out the extender to see what’s actually helping in your house. I have spent hours on the phone and chat and trouble shooting over the last 4/5 months and I’m hoping it actually continues to work decently or I am going to have to change service companies. Also what’s crazy is my extender sat in “shipping in 2-3 days” for 4 months and it took me calling and speaking to someone 3 different times and being on the phone for HOURS to get what was promised to me. THATS INSAIN TO ME. I do not know what’s happening with Verizon and there customer service these days but they need to do better.

I also have been told by 3 different reps that they would call me back to continue to resolve my issues and was given times and dates that they said they would call me back and they have legit NEVER CALLED ME BACK.

want to know something even funnier? I am waiting on a call back again that is supposed to take place by next Friday… these reps also say “they are on a recorded line and they have to call me back because it’s recorded and it’s documented or they would loose there job” BLAH BLAH BLAH….

If they don’t come through this time I will be disputing my bills for the last 6 months and going with another company for a better price and one that is willing to pay off my phone as well. I can legit change services have better internet and have my phone paid off if I change. Don’t ask me why I am trying to be loyal to a company that doesn’t seem to care anymore. But I’m trying

Burress

I’ve been checking for roughly a year, maybe more now and still haven’t been able to get home internet. We were forced to go through T-Mobile instead even though all surrounding areas show that Verizon internet is available just not for our location. Heavily considering switching providers because of this.

shotzz

I have been waiting on the Verizon Forward approval to have the home internet installed. This morning I received my approval code from Verizon, and I went right to the app to complete my order…. Now I cannot get it, no longer available in my area. I have spoken to four customer service agents prior to today about my internet change, not one single person mentioned a number of slots available. This seems a pretty big issue, as I have set up cancellation with my current service, and will have to go through the process of changing it again. Why isn’t this something mentioned at the time of speaking with a Verizon representative?

Orlando420

Same here. I’ve very upset and disappointed with Verizon myself. I’ve been a loyal customer for 2 years. They just charged my card 2 days ago and still have no internet connection. Are they just taking money out from my card without even giving me any home internet service?! Sales representative Scott said it was pending but there is no order or any new update on the service.

Verizon_Support

Thanks for sharing this experience with us. We'd love the opportunity to further investigate and ensure that your services are active. Please be on the lookout for a Private Note from us offering additional support.

-Christy

Scottland1027

Dealing with this now. Have had the 5G Home plan for years with the 5G Gateway. Quality has been poor for weeks. Reached out to support and keep getting told, repeatedly, that my address is not able to receive 5G. What is going on? Why is Vetizon taking away the coverage I have payed for and used for years,?

Verizon_Support

We certainly want you to have the best connection possible. Sending over a private message so we can troubleshoot with you.

-Kristen

AGarciav

I just had to cancel my home LTE service because of this. After weeks without service, and no resolution from several different representatives, the person today finally tells me they don’t offer internet in my area. I had internet with them for 3 years, and a customer for 8 years. It suddenly stopped connecting. I was never sent anything informing they would no longer service my area. I will be filing a complaint with the BBB. I cannot believe this is how they handle their business

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