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Home 5g

I got home 5G about 2 months ago, and when its working it's great, but we do get sevral short drops throughout the day which line up with my phone also shifting from 5GUW to either 5G or LTE, which seems to indicate a 5gUW outtage, shouldn't my home router box switch to the slower service like my phone does?

Firmware Version

3.2.0.21

Hardware Version

Model Name

ASK-NCQ1338FA

Comments

Verizon_Support

Thank you for reaching out to us with your concern. We're here to take a look. Is there a certain time of day that this happens? How long do the drops last? ~Peter

skisiacm

No specific time of the day, it's happens randomly at any time of the day, I do notice that when the home 5G drops out, that my cell phone goes from 5GUW to either regualr 5G or LTE, which leads me to asssume the home system only operates on the 5G UW, and I believe there's only one tower in my immediate proximity.

Verizon_Support

Thanks for that information. Does your service drop out for the same amount of time each time this happens? How long have you been running into an issue with these drops in service? Has this been happening since you got the 5G router?

-Lauren

skisiacm

This has happened pretty much since the day we got the system, they only last maybe 2 minutes at the most, but that disconnects streaming services and remote sessions and it's frustrating.

Verizon_Support

Thank you for taking the time to reach out to share your experience about Verizon service. Let’s work together to find a solution.. Please respond to the Private Note so we can gather account specific information to troubleshoot and run diagnostics on your connection.

-Deb

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