$200 Amazon Gift Card Not Recieved

[jasmassey23]

I've been having a monumental amount of trouble receiving the $200 amazon gift card. First I was told I would get it in 24-48 after I registered, that didn't happen. Five days later I call, they say they will send it to me in the next 24-48 hours, that doesn't happen. Then I call again and they say they will give me a call back in the next 24-48 hours, that doesn't happen. Then I called again two weeks after I first registered, they say its a national issue that will be fixed on December 1st and that I will receive it in 24-48 hours after that, that doesn't happen. Then I put in a support request, they say the issue is resolved but it not. Now currently on hold. This is sad and I'm disappointed. 

[vzw_customer_support]

Thank you for taking the time to reach out to share your experience and appreciate your patience. We do recommend 2 options. Wait until Dec 13th when a fix will be applied that has impacted the Amazon Gift Card redemption process or we can complete a promotion escalation which once approved will up to 4-6 weeks for processing. We want to help you with your choice.

-Deb

[Leeiiisa]

I will wait for the fix on the 13th.  Thank you so much!! 

[hekkk]

Me too. as well as clarifying the XBOX freebie too. I was supposed to receive a callback yesterday with an update, but I never did. Starting to think we have been hoodwinked.

[vzw_customer_support]

Hello. We are here to help with promotion questions. To better assist, I'll be sending a Private Message, please reply to it so we can get started.

~Maria

[Leeiiisa]

Still haven’t seen anything. 

[hekkk]

I was able to redeem the card today via my online account. No issues so far. waiting for ecard to arrive. Thank you! I patiently wait for the xbox.

[hekkk]

Ecard received and applied to Amazon account. Thank you! onto the Xbox next.

[cady5881]

I have the same problem, horrible experience. I called 4 times and even spoke to their supervisor. They even told me that it is my problem that I can't redeem my gift card, sounds like I am the one who is not making any sense, how can I redeem it if I can't even see that offer in the account nor in the email, there is no way for me to register the gift card, they keep transfer me to different department and keep changing their answers. They hood you up with a promotion and then completely ignore you. There is a time limit to redeem the gift card, they just don't want to fulfill their promise, wait until it expired and then tell you that it is your problem.   

[vzw_customer_support]

cady5881 We're sorry to read about the issue with the offer you have not received. We're here to help. We will be sending a private message. ~Peter

[vzw_customer_support]

We want to help you with your concern. Please reply to this message so that we can get started. ~Peter

[hekkk]

Hello . I have received the gift card.   Now just waiting for an updated on the XBOX

[vzw_customer_support]

Hello! We are glad to learn you have received your Gift Card. Please tell, when did you submit your order for the Xbox? 

~Maria

[hekkk]

It was part of the CyberMonday deal 2023

[cady5881]

@hekkk Hi, I am trying to get my Amazon Gift Card, they contacted me right after they saw my message, but then they are kind of disappeared, not responding any more after I granted them permission to view my service.  It is the same that happened to you when you tried to get your Amazon Gift Card?

[vzw_customer_support]

cady5881 We are here to help. We are going to send a new Private Message to make sure we can stay connected with you and working towards a resolution. 

-Andi

[cady5881]

They keep sending me invalid link for authenticate.

[hekkk]

They will eventually get back to you.  😁

[ranair123]

Verizon is intentionally doing this. I contacted multiple times for xbox and amazon gift card. Every time, I have to explain how I ordered, how many days it will take (some random number of days).

I can see a lawsuit brewing.

[vzw_customer_support]

We're sorry to hear that you've had to reach out to us multiple times. We want to make sure this is taken care of ASAP, and we're going to do everything we can to help. Please be on the lookout for a Private Message from us.

~Jesse

[cady5881]

@hekkk Thank you very much for your infomation!🌹😊