Going to tell a story here…a team of Verizon sales people come knocking at my front door. They are trying to get me to sign up for Verizon 5G plus home plan. They tell me if I sign up I get a $200 gift card from Amazon. I should get an email once internet is activated and have the gift card within 24-48 hours. On 11/25 we plug in the wi-if. It works. We call Verizon the same night regarding how to go about getting the gift card. We are told to wait for an email. Only email we receive has links that do not do anything at all. The hyperlink just took us straight to Amazon. No redemption no nothing. Just the regular Amazon website. We call Verizon. We are told we have to wait 65 days before receiving gift card. Not in one place/post/website/email/text/etc… was this information available to the customer. False Advertising!!! I call back. I’m told I am eligible for the $200 gift card and do not have to wait the 65 days. Customer support sent out a “escalation form” and we should receive info on how to redeem gift card in 7-10 days. Oh, and at some point I was transferred to Fios which does not even service the state I live in. They could do nothing for me. Customer support kept talking about compensation once I mentioned we were cancelling the home internet after the deception of Verizon. It has been over 10 days and no email. I call back today. CS says the escalation form review indicates we must wait the 65 days. This is lies. None of the fine print talks about this. The fine print I read even said if you cancel the internet after getting the gift card you have to pay it back. None of the info customer support is telling me is available to the customer. So…back on track to my story. I had been on the phone for almost 2 hours today. Transferred 3 times and no resolution. Compensation keeps being brought up. Verizon is pretty stupid if they want to keep compensating me to keep me as a customer when all they have to do is send me a $200 Amazon gift card. At this point it is not even about the gift card. It is that Verizon has lied to us about the deal beginning with the sales team they have walking door to door lying about promotions just to get people to sign up for deals. If I would have known I would have had to deal with all of this I would never have signed up for the services. #verizonmakeitright #falseadvertisement #5ghome
