$250 Costco Shop Card not recieved,

[MicPez]

Dear Customer Service Department,

I am writing to formally express my frustration and dissatisfaction with Verizon’s failure to deliver the promotional shop cards that were promised as part of a promotion for new lines at my local Costco. Despite fulfilling all the necessary requirements, I have yet to receive the $250 promotional shop card for each new line, totaling $500.

The promotion specified that each new line added to my account would be eligible for a $250 promotional shop card delivered by Verizon to my Verizon Account via email. I ensured that all terms and conditions of the promotion were met and have been compliant with Verizon’s policies. Despite this, my repeated attempts to resolve this issue over the past two months have been met with unfulfilled promises and an endless loop of customer service interactions.

I have contacted Verizon’s customer service multiple times, and each time, I was told that an escalation form would be filled out and told to wait 7-10 days for a resolution. However, I have yet to receive any follow-up or communication from Verizon regarding this matter.

I am requesting that Verizon promptly fulfill the promotional offer and provide the total amount of $500 in promotional shop cards as initially promised. Furthermore, I expect a timely and effective resolution to this issue to avoid any further inconvenience.

I trust that Verizon will take immediate action to rectify this situation and honor its promotional commitments. Please respond to this request at your earliest convenience to confirm the necessary steps being taken to resolve this matter.

Thank you for your prompt attention to this issue.

[vzw_customer_support]

Good morning. Thank you for reaching out to us on this platform. You have come to the correct place for assistance with your promotion redemption. To better assist, please tell us a little more. When did you purchase the devices? Did you receive a confirmation email within the first week of your purchase?

~Maria

[MicPez]

Thank you for reaching out.  My receipts  are for 03/09/2024. Confirmation email regarding the new lines, or regarding the Costco Shop Card? I have not received anything with regards to the Costco Shop Cards other than the receipts that show the shop cards amount and a disclaimer paragraph regarding when and how I will receive the cards. Which as you can see is far pass the 90 day activation period and 2-3 weeks the receipts say I'll need to wait.

[vzw_customer_support]

Thanks for confirming those details with me today, MicPez. I will need account access to assist with this one. Please be on the lookout for a private message from me so I can assist.

-Joseph

[MicPez]

Hello, just following up . I have not heard a response from you on this matter.