43in Samsung tv offer

Ukates
Newbie

it has been 67 days since we activated our account.  And every single day I have seen the tile on my app to redeem my offer for the tv on June 18.  Wouldn’t you know that today June 18 the tile to redeem the offer for the tv is now gone from the app lol.  I have not received an email for the offer either.  

any ideas as to what we can do ? 

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4 Replies
vzw_customer_support
Customer Service Rep

I am sure you are eager to get your tv and I will do all I can to help. A Private Note has been sent so that we can discuss in more detail. 

-Bryan

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Dbl10
Newbie

Same exact problem here.  Had the tile tester day says “redeem on june18”

today… pooof .. gone now email no nothing 

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C-Knight97
Newbie

Also having this problem for the meta quest s3 

Today I was supposed to redeem it but the tile is gone. No email. I have screenshot of it being there and then not there today. 

 

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vzw_customer_support
Customer Service Rep

Hey, C-Knight97. We definitely want to help ensure you receive any promotion you qualify for. What exactly was the promotion you are trying to redeem? What product/services did you purchase for this promotion?

 

-Christopher

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