43in Samsung tv offer

[Ukates]

it has been 67 days since we activated our account.  And every single day I have seen the tile on my app to redeem my offer for the tv on June 18.  Wouldn’t you know that today June 18 the tile to redeem the offer for the tv is now gone from the app lol.  I have not received an email for the offer either.  

any ideas as to what we can do ? 

[vzw_customer_support]

I am sure you are eager to get your tv and I will do all I can to help. A Private Note has been sent so that we can discuss in more detail. 

-Bryan

[Dbl10]

Same exact problem here.  Had the tile tester day says “redeem on june18”

today… pooof .. gone now email no nothing 

[C-Knight97]

Also having this problem for the meta quest s3 

Today I was supposed to redeem it but the tile is gone. No email. I have screenshot of it being there and then not there today. 

[vzw_customer_support]

Hey, C-Knight97. We definitely want to help ensure you receive any promotion you qualify for. What exactly was the promotion you are trying to redeem? What product/services did you purchase for this promotion?

-Christopher

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, we confirmed you’re getting the assistance needed for the Samsung TV Offer. Anyone else who might experience this issue, there’s a few reasons an offer, promotion, or rebate might not appear or apply. These can include not meeting the requirements for the offer. An error with the promotion system or not submitting for the rebate/offer in the right timeframe. 

A great reference for our mobile promotions, offers, and rebates can be found here: https://www.verizon.com/support/device-rebate-faqs/

If you need assistance with this issue or anything else, please contact us.  -John