5G home internet Gift card

[Quineri]

I signed up for the 5G Home Internet Plus plan, which included a $100 gift card promotion within the promotion period on 9/25/24 and activated the service 9/27/24. I tried redeeming my gift card, but after waiting for weeks, I received this message saying I’m not eligible. I’ve met all the necessary requirements for the promotion, and this is very frustrating. The message stated my device isn’t eligible for the gift card. This feels unfair, as one of my main reasons for signing up was the promotional offer. Does anyone else encountered this issue and how this can be resolved?

 

[vzw_customer_support]

This is never the way we want you to feel, and we know how important it is to be able to take advantage of this great promotion. We will send you a private message to better assist you.

~Freddy

[Dreya]

Same issue here. No gift cards received. 

[vzw_customer_support]

Thank you for being a 5G Home Internet customer, we are sorry to learn you have not received your gift cards. We are sending over a Private Message so we can better assist. 

-Kristen

[vzw_customer_support]

Hi there, just checking in with you. We want to make sure your questions are answered. 

~Joe M

[Quineri]

No, the issue has not been resolved. I have not received any customer support regarding this matter since opening this thread five months ago. Honestly Joe, I am quite disappointed with the lack of assistance.

[vzw_customer_support]

Quineri, we're here for you and we want to do what is right for you to ensure you are able to redeem the gift card promotion. Let me send you a private message to continue providing you with support. 

-Art