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5g home internet promotion dec 2023

Verizon offered a promotion when changing to 5g home internet in December 2023. We would receive a Xbox X, $100 Verizon gift card and either a $200 Amazon gift card or an echo show 10. I’ve called Verizon NUMEROUS times and am assured by various representatives that I would be getting this promotion. Still nothing as of 2/16/24. How can Verizon offer this promotion and not follow thru with what they clearly offered? Very disappointed.

Comments

Verizon_Support

Hi Joeko, thank you for reaching out about your internet promotions. We want to get a better idea as to what is going on as the Echo And Xbox are two different promotions depending on when and how you signed up. What offers have you already been sent communications for? How was the internet purchased? (ex. phone, in-store, chat)

-Melissa

Joeko

On 12/21/23 this was the promotion

Verizon_Support

Joeko, I apologize I'm unable to see the image, can you please answer the questions above to help us move forward?

-Melissa

Joeko

I’ve spent countless hours on the phone with Verizon and I can see the image clearly. I have a very lengthy call log from all the times I’ve called Verizon. Assured 100% by 2 representatives I would be getting the promotion. Still nothing!

Verizon_Support

I'm sorry I'm unable to see it Joeko, let's review what is happening on our end. We'll be sending a Pirvate Message so we can work securely within your account.

-Melissa

Joeko

Moral of the story for whoever reads this….order online instead of in store. Salespeople can tell you anything they want to, either correct or incorrect just to push a product without any repercussions. Customer service chose to decline my request to honor the promotion.

Skipsterr

I purchased my Verizon 5G Home Internet and activated service on 12/15/23 with the same promotion offer of Xbox Series X, $100 Verizon Gift Card, and choice of $200 Amazon Gift Card or Amazon Echo. After activating services, I reached out to Verizon and was guaranteed the promotion but would not be able to redeem the offers until after 60 days of service. As of today 2/16/24 I have not received any of the promotions and have been on the line with a rep now for going on 30min and no resolution. I have been a valued Verizon customer for 10 years and I am very disappointed in the lack of support provided by Verizon.

smartv135

I am currently dealing with this situation also. Today I finally spoke with a cs rep that helped with some of this situation. I still have to wait and see if it will all get resolved; but I know exactly how you feel. I have spent so many hours on here chatting and providing the same info over and over.

Mseiter

I'm in the same boat. Actually got the email for the 100 Verizon gift card and just checked the balance and it says zero. What a joke. Never got the 200 Amazon gift card either. Spoke with 3 different people and they assured me I'd receive an email with it. Never received the email. I did the get the Xbox for my wife at least.

Verizon_Support

We definitely want to take a look at your concern with the gift card you received. Where did you check the balance? ~Peter

Mseiter

Checked using #4438, per the email, and also attempted to pay my bill with it, which said zero balance.

Verizon_Support

@smartv135
wrote: I am currently dealing with this situation also. Today I finally spoke with a cs rep that helped with some of this situation.

smartv135, we are glad to read that we were able to offer additional assistance when we spoke with you. If we can assist further, please let us know here.

-Andi

monlin

I also never received any emails on how to redeem the Xbox, Amazon gift card, and Verizon gift card. I called on 3/12/24 and they said it was being "escalated" and I'd receive the re-issued promos within 3-5 days. Nine days later and still nothing. So I called again. Still no complete resolution, but did get some. The customer service agent Skylar was wonderful and was doing the most she could (well, as far as she said she could).

After asking to speak with a manager Skylar had me on hold for a couple of minutes. She came back saying that the manager was allowing for her to order the Xbox. So I got that ordered and should arrive early next week. The Amazon gift card I still need to wait for the "escalation department". The most surprising of all was that she wasn't able to issue a Verizon gift card, but could offer bill credit. Huh? Not sure how that makes sense but it was perfectly fine because I was planning on paying my bill with the gift card anyways.

So overall, I'm not thrilled with their overall process and the way they make us, the customers, jump through hoops to receive these gifts. If Verizon doesn't intend to give them why offer? Seems like false advertising to me. But my 5G Home Plus internet is working, fast, reliable, and cheaper than Spectrum so I can't complain there.

Verizon_Support

We are so sorry you had issues with our promotions monlin. Escalations can take a few days to review but if you wish we can see if there is any progress on the escalation. We will be sending you a private message to further assist.

~Ivone

Verizon_Support

We want to help with your promotions. You can reach us here from 8:00 am to 8:00 pm EST Monday - Saturday or you can reach our phone and chat counterparts during their hours of operation by using this link: https://www.verizon.com/support/contact-us/

~Jesse

Atipei

Same issue. We need to band together for a class action suit as this is fraud. Additionally I am seeing many others online that have been misled and given the run around by Verizon.

Verizon_Support

Oh, no! We are stunned to see you in this 5G Home Internet Promotional dilemma. Our goal is to offer the support you deserve.

You can always check our offer details through our official deals page: https://www.verizon.com/deals/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

mudkat

I m in the same boat never received the xbox called four times and assured i would receive it. the last time was june 19 and still nothing this is beyond frustrating.

mudkat

same problem but worse i have never received the xbox i have called and been on the phone for an hour each time. been assured each time it was coming and nothing!! the last time was june 19th and nothing. this is beyond frustrating to say the least !!!

mudkat

and by the way i’ve been dealing with this since i got the 5g in december of last year !!!!!!

Verizon_Support

Hello, mudkat. Help is here as we can check your account to ensure you are getting answers and a resolution for your promotion. I have sent you a Private Message.

-Natasha

teim207

I have the exact same issue. Was issued my Verizon gift card and Amazon gift card with no issues, but XBox X never came. I called 5 times and messaged numerous times (with screenshots saved) with every representative promising that I will be receiving the XBox X, but it's almost one year later and nothing.

Please assist and help get this resolved.

It's a total bait and "nothing"

Verizon_Support

@teim207
wrote: I have the exact same issue. Was issued my Verizon gift card and Amazon gift card with no issues, but XBox X never came. I called 5 times and messaged numerous times (with screenshots saved) with every representative promising that I will be receiving the XBox X, but it's almost one year later and nothing. Please assist and help get this resolved. It's a total bait and "nothing"

teim207, I'm glad you got those Verizon and Amazon gift cards, from getting a 5G Home during the holidays last year. I'm sorry there seems to have been issues with the Xbox promotion. If that's something you qualified for, for sure we can take a look and see our options. As part of that, I'm going to send a Private Message to gather more details.

-John

Daisymoss56

Yes I also got the 5 G home Internet because of this offer I never received a gift card nothing for keeping the service now for a year and the internet is not that good I use it as a side wifi for the kids to play on. But I still kept it also my bills have been paid on time never late still did not receive anything I spoke with customer support yesterday and they told me they did not have a promo going last year

Daisymoss56

I'm with you on that I got the 5g home internet and still have not received the gift cards or the Xbox x for keeping it now over a year My bill has been paid on time never disconnected I just spoke with a agent yesterday and they said they could not find a promo with gift cards for the 5g home internet for getting it and keeping it for a period of time

Verizon_Support

Daisymoss56,

This is absolutely not the experience that we want for our customers, we want to ensure that you're able to take advantage of any eligible promotions. I know that this issue has been ongoing, however we'd love to assist with reaching a final resolution on this. I'm sending you a Private Message now to collect additional details.

-Necia

Verizon_Support

Just checking in, do you still need assistance? -Nikki

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