The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
I noticed that on my account it says the gift card was delivered but I never received it ?
Solved! Go to Correct Answer
By partnering with support, we figured out what caused the issue with the gift card promotion and got it fixed. If anyone else runs into this, make sure your contact info is up-to-date. That is often the fix!
We recommend reviewing our Device Deals & Promotional FAQ: https://www.verizon.com/support/device-deals-faqs/ You can also update your contact information by following the steps here: https://www.verizon.com/support/knowledge-base-205584/
If anyone still requires assistance or have any questions, please contact us for support.
-Dee
Check your junk/spam folder in your email as it could've gone there. If it was a while ago that the card was delivered, hopefully your email client hasn't auto-deleted the message. Or maybe the gift card went to a different email?
Hey Tanner8, we want to make sure you get that card you have been waiting for. We will be sending you a private message to help.
-Rosie
By partnering with support, we figured out what caused the issue with the gift card promotion and got it fixed. If anyone else runs into this, make sure your contact info is up-to-date. That is often the fix!
We recommend reviewing our Device Deals & Promotional FAQ: https://www.verizon.com/support/device-deals-faqs/ You can also update your contact information by following the steps here: https://www.verizon.com/support/knowledge-base-205584/
If anyone still requires assistance or have any questions, please contact us for support.
-Dee
Start a new topic or ask questions in the open forum.
