Amazon gift card offer- redeemed but never received

We upgraded our services on 11/27. I never received any communication about the gift cards, so I entered a chat with a verizon rep who led me to where the option to redeem the offers was buried in my account. I redeemed the offers on 12/5. The cards were supposed to be emailed within 24-48 hours according to my receipt from the upgrade order. I have yet to receive these gift cards and every verizon rep with whom i chat has a different answer as to why.

In my account now, when i go to the area where the gift card redemption is mentioned, it doesn't even show a date on which I redeemed them. It just shows redeemed.

This has been weeks now and I'm very frustrated. Please help.

Accepted answers

Verizon_Support

Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help:

The redemption process begins upon the activation of your qualifying 5G Home Plus Plan.
- Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account.
Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours.
- You can check your redemption status at https://www.yourdigitalrebatecenter.com/#!/check-my-status
Qualifying customer may also want to check their spam folder for the below Subject and Sender:
- Email Subject: Your Gift Card has Arrived
- Email Sender: YourWirelessRebate@YourWirelessRebateCenter.com
If you still have questions about your gift card redemption, status and eligibility, please send @vzw_customer_support a message and a service representative can assist you.

For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/support/gift-card-faqs/

All comments

Verizon_Support

nyyankeebeliever We're sorry to read that you have not gotten the cards you requested. We'll be sending you a private message. ~Peter

Angela3477

Same thing has happened to me...says redeemed and nothing is there in my Amazon account or anywhere else and no $100 gift card credit either...Xbox X says shipped but has not...and then the tiles are sporadically there or not depending on the hour it seems...and today I got another tile that said something about a rebate for my phone for $100 and it would be here in weeks and I hit submit and it said ERROR and the whole page turned into another language but all the values and addresses turned into &$&$ and then I got kicked out of the app and then the page disappeared and the tile did too...and so far I cannot find it whatsoever...I have had nothing but hassle with them since the day I signed up for my phone in September and it has a major glitch and they refuse to fix that too...and now this too?

Verizon_Support

Hello, we're sorry to learn you're having issues with our promotion. Please try the following steps to see if this helps with your situation. If they don't, do no worry please let us know so that we can further assist.

1. Sign in to My Verizon (make sure you do this on the website not the app).
2. Navigate to the My Verizon account page.
3. Click on Get your choice on us: Amazon Echo Show 10 (3rd Generation) or $200 Amazon.com Gift Card redemption tile under Make the Most of Your Plans.

Result: You will be taken to an interstitial page to choose either the Amazon Echo Show 10 (3rd Generation) or the $200 Amazon.com Gift Card.

4. Do the following under the $200 Amazon.com Gift Card redemption tile:

Review and accept the Terms & Conditions by checking the box.
Click Select.
Result: You are directed to the Blackhawk website to redeem the offer.
5. Follow instructions to complete the order.

Note: You must verify email address

**Upon redemption, you will receive the Amazon.com Gift Card within 24-48 hours. Tracking is available here: https://www.yourdigitalrebatecenter.com/#!/

~Ivone

cxavier

Any chance you could assist me with this issue as well? I’m well past the 48 hour period and still have yet to receive the email for the amazon gift card.

Verizon_Support

Hi cxavier. We absolutely are here tp assist you with the promotional offer. Let's get a few more details. When was the equipment activated?? Please reply to the private message that will follow.

-Deb

Verizon_Support

We just wanted to send a quick check-in to see if you still needed help. Please reply to this private message if you're still needing assistance.

-Andi

Verizon_Support

Having questions about claiming, redeeming or checking the status of your Amazon Gift Card from the 5G Home Plus Promo offer? Here are some notes, or steps to take that can help:

The redemption process begins upon the activation of your qualifying 5G Home Plus Plan.
- Once activation is confirmed, qualified Home Plus customers will have a notification tile within your My Verizon Online / My Verizon app after logging into their account.
Upon redemption, Your eligible Gift Card will be delivered electronically within 24-48 hours.
- You can check your redemption status at https://www.yourdigitalrebatecenter.com/#!/check-my-status
Qualifying customer may also want to check their spam folder for the below Subject and Sender:
- Email Subject: Your Gift Card has Arrived
- Email Sender: YourWirelessRebate@YourWirelessRebateCenter.com
If you still have questions about your gift card redemption, status and eligibility, please send @vzw_customer_support a message and a service representative can assist you.

For other Verizon Gift Card Frequently Asked Questions, please visit our FAQs at https://www.verizon.com/support/gift-card-faqs/