Amazon gift card redemption

[Wyhoosier]

Seems to be a common issue but I haven't seen a solution yet so I'll add my post to the pile. I signed up for and set up my 5g home internet about a week ago and have received the email saying that I had a gift card to redeem in the app, but there is no tile in the app to click on to redeem it. 

[vzw_customer_support]

Hello Wyhoosier. We would love to help. Please try this:

1 Sign in to My Verizon (online or app).
2 Navigate to the My Verizon account page.
3 Click on Get your choice on us: Amazon Echo Show 10 (3rd Generation) or $200 Amazon.com Gift Card redemption tile under Make the Most of Your Plans.

Result: The customer is taken to the page to choose either the Amazon Echo Show 10 (3rd Generation) or $200 Amazon.com Gift Card. 

4 Do the following under the $200 Amazon.com Gift Card redemption tile:

Review and accept the Terms & Conditions by checking the box.
Click Select.
Result: The customer is directed to the Blackhawk website to redeem the offer.

5 Follow instructions to complete the order.

-Joe

[Wyhoosier]

There is no option for echo/gift card on my my Verizon account page

[vzw_customer_support]

Wyhoosier We're sorry to read about the issue with redeeming your gift card. Were you able to follow the steps provided? ~Peter

[Wyhoosier]

No, there is no option to click on to choose an echo or gift card like the steps say.

[vzw_customer_support]

Wyhoosier, thanks for checking. We'll need to work on this more one on one to assist. As part of that I'm sending a Private Message so we can get started. 

-John

[Rospar1971]

I am having the same problem I clayit but never received the gift card and now it's no longer visible on my app can u please help 

[Bcasey3]

I  clicked to redeem it but it did not redirect me to anywhere. It is now saying I have already redeem it which is not true

[IMAGINGERNAMED]

We don't have a 'choice on us' there is nothing shown by My Verizon account, even in the app.

[DesmaB]

I have done all the steps on Verizon web sight, but it doesn't direct me to Amazon sight after I accept terms of service.  What do I do now?

[vzw_customer_support]

We're sorry to read about the issue with your gift card. When you did the steps on the site, did you receive a tracking number? ~Peter

[Mijoleon]

I get toothed point where I click the accept terns but it will not redirect me to Amazon for the card.  Can someone please help?

[vzw_customer_support]

We want to see you get this gift card, Mijoleon.  Are you running into an error message? Where are you trying to redeem this in an email or using the My Verizon app?  -Joe

[DesmaB]

I do all those steps, but never get directed to the website to redeem the offer. 

[vzw_customer_support]

I'm sorry you were having difficulties DesmaB. We are here to help. What promotion are you attemp;ting to redeem?Are you using the My Verizon app? Please tell us more. -Joe

[sue2007]

it doesn't  work  says 1 or 2 things.  either  Error  or wrong  URL

[vzw_customer_support]

sue2007, are you trying to claim the reward following the purchase of a 5G Home or residential services with FIOS? 

-John

[Susiegirl]

All I get when I do all of this is something like erra try again later well my days r running out

[Erathbun310]

Same problem here as everyone else seems to have. No such options exist in the Verizon app. Please help

[vzw_customer_support]

@Erathbun310  wrote: Same problem here as everyone else seems to have. No such options exist in the Verizon app. Please help

I want to make sure we help with your Amazon gift card. We're sending you a Private Message so we can better help you.

~Jesse

[Erathbun310]

Spent way too much time chatting with a rep a few weeks ago about the status of the Amazon gift card. But still no email advising card is being delivered. False advertising by Verizon.