Black Friday Xbox deal

[KoRuTaKu]

     Took me forever to find this forum, But I recently signed up for the Black Friday Home internet Xbox Deal to get the free Xbox series s (even got me a S24 ultra and Series 7 Galaxy Watch) and it said get your offer on Dec 13th for both Xbox gaming bundle and also for the Xbox series s. The claim offered disappeared on my "Make the most of your plans" and was left with the gaming bundle. Either their outta stock or this is a Major lie. AKA unfair or deceptive practices under the Federal Trade Commission (FTC) Act. I want my Xbox I was promised. I have screen shots and evidence. 

[vzw_customer_support]

We absolutely want to make sure you are able to get your promotion for the Xbox series S! I'm sending you over a private message so we can take a look together. 

-Meg

[Bradbacks17]

I also am having the same exact issue and want to make sure I get the promotion I was promised. Thank you

[vzw_customer_support]

We don't want you to miss out on this deal Bradbacks17. When did you make your purchase?

~Freddy

[Jeeba]

I’m also having the same issue 

[Char713]

I’m also having this same issue. 

[vzw_customer_support]

Happy Monday! Being on top of your account is crucial, especially if you are encountering Xbox Deal issues. Verizon is here to help. Sent you a Private Message.

~Gilbert

[brettandersen5]

I'm having the exact same issue and I really would like a fix

[vzw_customer_support]

We are here for you, and we will be glad to help. Could you please provide us with more details? 

~Geo

[PWelch]

I am having the same issue.

[vzw_customer_support]

Hi there PWelch! We want to make sure that you receive all promotions that were promised to you. I am here to help. Can you give me more details as to when you made your purchase and how and when you redeemed the promo and the error message that you received?

-Erica

[Jeeba]

I’m also having the same problem 

[vzw_customer_support]

Hello Jeeba. Are you still experiencing issues with your promotion? 

~Ivone

[manguianorios]

Hello, I’m also having this same issue. I’ve been on the phone with the support team and they’re insisting I activated my device at a later date than I did, even though they’ve confirmed they can see the first Fios 1G was activated during Black Friday on Nov 29, 2024. The support team has not been helpful and the Verizon staff at the Victra location have all the documentation to prove I’m supposed to qualify for this promotion. Did Verizon run out of XBox’s or something? This is false marketing.

[Brownz4011]

Having same issue. Talk to a rep and they said it may take 30 days. Is that correct?

[vzw_customer_support]

We want to make sure you don't miss out on this deal Brownz4011. When did you make your purchase?

~Freddy

[Timabq]

I was told I could not claim the Xbox S series until today, December 18 but I was only offered the  game bundle not the xbox. Please help! 

[vzw_customer_support]

I'm sorry you were having issues claiming the Xbox. Let's look into this. Do you have a tile in the My Verion app? What plan are you on?-Joe

[Tai49]

Same. I left T-Mobile and have had nothing but run around with Verizon even trading in my brand new Samsung s24 and the 5g not performing so disappointing 

[vzw_customer_support]

Hello, Tai49. Help is here as we always want to see our customers happy. Please share more details on what is happening on the account so that we can assist. Were you able to complete the trade-in? Did you have questions regarding a Black Friday promotion? 

-Natasha

[EstebanM88]

I’m also having th same issue